What are the responsibilities and job description for the IT Demand Management Lead position at Versant Health?
IT Demand Management Lead
Who are we?
Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything™.
What are we looking for?
The IT Demand Management Lead is responsible for managing Technology portfolio operations, the enablement process (ideation through prioritization), and the IT demand process to allow Versant Health to methodically evaluate and rank the technology backlog. The Lead will use their understanding of business operations, functions, IT services and capabilities, combined with a solid understanding and connection to the business to ensure that internal and external customers receive the expected business value using tools, processes and quantifiable measures. This role will report to the Sr. Manager, Demand Management.
Where you will have an impact
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
The wage range for applicants for this position is [$110,000.00 to $120,000.00].
All incentives and benefits are subject to the applicable plan terms.
Who are we?
Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything™.
What are we looking for?
The IT Demand Management Lead is responsible for managing Technology portfolio operations, the enablement process (ideation through prioritization), and the IT demand process to allow Versant Health to methodically evaluate and rank the technology backlog. The Lead will use their understanding of business operations, functions, IT services and capabilities, combined with a solid understanding and connection to the business to ensure that internal and external customers receive the expected business value using tools, processes and quantifiable measures. This role will report to the Sr. Manager, Demand Management.
Where you will have an impact
- Manages the IT demand intake and prioritization process to optimize resource allocation to focus on high-value items, maximize return on investment, mitigate risks and align with Versant Health’s Objectives and Key Results (OKRs)
- Leads a committee to make informed decisions regarding which items to execute, defer or reject based on assessed value, resource capacity and other key data points
- Meets with key stakeholders when necessary to guide them through the process, coach on best practices for intake submission, clarify requirement asks and provide overall support to the business
- Communicates demand status, and expected timelines to key stakeholders, ensuring alignment and transparency
- Continuously refines demand intake, evaluation, and prioritization methodologies to enhance efficiency, reduce bottlenecks, and improve predictability
- Maintains and improves tools and processes for demand governance
- Provides standard and ad hoc reporting to Enterprise PMO team members and key stakeholders across the company
- Collaborates with the Enterprise PMO to build and maintain a comprehensive IT Portfolio Roadmap and govern backlogs appropriately
- Other duties as assigned
- Undergraduate and/or graduate degree in a related course of study
- 3 years of portfolio management experience
- 3 years of experience managing project plans with predecessors, baselines, dependencies, and resources in Microsoft Project (or similar software)
- 3 years of experience documenting business processes, including creating flow charts and process diagrams in Microsoft Visio (or similar software)
- Healthcare or insurance industry experience preferred
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
The wage range for applicants for this position is [$110,000.00 to $120,000.00].
All incentives and benefits are subject to the applicable plan terms.
Salary : $110,000 - $120,000
