Supervisor, Provider Relations

Supervisor, Provider Relations

Supervisor, Provider Relations

Who are we?

Versant Health is one of the nation's leading administrators of managed vision care, serving millions of our clients' members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

See how you can make a difference with the support of strong leadership and a team environment.

See Everything, Be Anything™.

What are we looking for?

The Provider Relations Supervisor is responsible for the supervision of the daily operational functions of the Provider Relations Representatives. This includes oversight of the quality of calls, correspondence, and to ensure appropriate and timely handling of provider requests and inquiries. The Provider Relations Supervisor position supervises direct reports and is responsible for the performance management and hiring of the employees within the department.

Where you will have an impact

• Promote a positive work environment within Provider Relations Team
• Establish, implement, and monitor performance measurements specific to assigned duties of staff
• Participate in the interviewing, hiring, and training of new representatives
• Perform quality assurance monitoring, feedback, and coaching.
• Provide ongoing training for Provider Relation Representatives, including development and maintenance of training materials
• Handle escalated provider calls
• Review and provide feedback for responses to provider grievances
• Participate in meetings with groups
• Conduct provider site visits and oversee site visits scheduled for PR Reps
• Participate in audits and provide input for Compliance requests
• Assist with document updates and creation, both internal and provider facing materials
• Other duties as assigned

What's necessary to do the job?

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic / civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

The wage range for applicants for this position is [$75,000.00 to $80,000.00].

All incentives and benefits are subject to the applicable plan terms.

Salary : $75,000 - $80,000