What are the responsibilities and job description for the Manager, Professional Services position at Vertafore Career Center?
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
In support of our products and our clients, a Professional Services Manager of the training team, will be immediately involved in the following initiatives:
- Leading a team of billable, implementation resources in a high energy, technical environment.
- Responsible for ensuring budgets, schedules and performance standards are attained.
- Responsible for serving as the primary customer escalation point for customer changes and/or issues during the implementation process.
- Assist the sales teams with project scoping exercises and preparing statements of work.
- Responsible for providing project oversight to ensure the published delivery methodology is followed.
- Cultivate talent and enable team members to develop in the Vertafore Way while helping to effectively address the resource requirements dictated by current backlog an future project forecast.
- Identify opportunities to improve processes and streamline work to provide a higher value to our customers.
- Creatively construct and deploy diverse approaches to drive employee engagement.
- Inspire and motivate team to meet commitments.
- Work with sales, product management, development and cross functional teams to improve customer experience.
