What are the responsibilities and job description for the Food Service Client Coordinator position at Vertex Education?
Be the one who makes a difference!
At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference—with us.
POSITION OVERVIEW:
Vertex Education is hiring a detail-oriented and service-driven Food Service Client Coordinator to join our Vertex Support Services (VSS) team. This role emphasizes client relationship management, team coordination, and compliance oversight in alignment with federal and state regulations for child nutrition programs. The successful candidate will be instrumental in managing and organizing the team to provide exceptional service to clients, building and maintaining strong client partnerships, ensuring regulatory compliance, and enhancing service delivery across multiple regions.
ESSENTIAL FUNCTIONS:
Client Relations Management:
- Collaborate with the Senior NSLP Manager to build strong, lasting relationships with partner schools.
- Hold regular meetings with key-decision makers at partner schools to foster strong relationships and align on service objectives.
- Provide comprehensive support during the onboarding process, including paperwork completion, document management, and compliance training.
- Actively address client concerns and resolve service issues to enhance client satisfaction and long-term engagement.
Regulatory Compliance and Administration:
- Ensure compliance with state regulations and requirements governing food service operations in each target market.
- Serve as the primary point of contact for state agencies, facilitating communication, responding to inquiries, and proactively addressing compliance issues.
- Work with partner schools to obtain and maintain the necessary permits and licenses for food service operations.
- Maintain records of professional standards and staff training to ensure compliance.
- Create and disseminate media and parent communications to support program awareness and engagement.
- Attend state agency training as needed to keep up on all regulations and requirements.
- Maintain accurate and up-to-date documentation, records, and reports related to regulatory compliance, client interactions, and business operations in an organized manner in preparation for audit.
Department Coordination:
- Manage client relationships and project tasks using Asana to track progress and ensure timely delivery.
- Coordinate with internal department team members as needed to fulfill client requirements.
- Organize, prioritize, and assign tasks to team members, ensuring clear communication and alignment.
- Streamline project workflows and task management for enhanced efficiency and organization.
The ideal candidate will also:
- Have a strategic mindset: Provide guidance and education to clients on best practices for compliance with federal and state regulations.
- Manage ambiguity: Confer with clients to resolve conflicts, prioritize needs, and find solutions.
- Be courageous: Show a tremendous amount of initiative in challenging situations.
- Drive operational excellence: Continuously improve systems, processes, and service delivery to contribute to the company’s revenue growth.
- Deliver exceptional service: Keep the needs of clients at the forefront of decision-making, while adhering to NSLP compliance and state requirements.
- Exhibit and engaging spirit: Build strong, positive relationships with clients, school teams, and internal stakeholders, fostering a collaborative and supportive environment to promote success and adherence to program goals.
- Have an innovative mind: Identify opportunities to streamline administrative processes and improve efficiency in compliance procedures, leveraging technology and automation where possible.
- Display a hungry heart: Collaborate with internal teams to ensure alignment on compliance requirements and support overall business objectives.
KNOWLEDGE, SKILLS, & ABILITIES:
Education, Certifications, and Experience
- Bachelor’s Degree in child nutrition, business, or communications, or 3 years of proven experience in account management or client relations in a similar field.
- Strong understanding of the National School Lunch Program regulations and compliance requirements.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
- Excellent communication skills, both written and oral.
- Proficiency in Asana project management, Microsoft Office Suite, LINQ/Titan, and other relevant software applications.
- Bilingual proficiency and Spanish and English is highly desirable.
BACKGROUND CHECKS:
- The incumbent in this position will be required to pass a criminal history background check.
- Must be able to obtain and hold a valid IVP Level One Fingerprint Clearance Card at all times.
- May be required to obtain additional background checks when traveling to partner schools.
PHYSICAL AND TRAVEL REQUIREMENTS / WORK ENVIRONMENT:
- Travel to client locations may be required from time to time.
- Must have the ability to sit for extended periods of time; to enter data into a computer keyboard; to research identified job-related duties using the Internet and other resources; see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; present in a professional manner; and the ability to understand and follow oral and written instructions.
Note: This job description does not state or imply that these are the only duties to be performed by the employee assigned to this position. Employees will be required to follow other job-related instructions and to perform other job-related duties directed by persons authorized to give instructions or assignments.
Note: The Company will provide reasonable accommodations to employees with disabilities to help them perform the essential functions of the position. A request for such accommodation should be directed to the employee’s immediate supervisor or Human Resources.
Be excited to be a part of our team and grow your career with us!
Be the one who enables us to positively impact over 107,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 100 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.
- Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
- Be supported in your work by caring leaders and team members who want you to succeed.
- Be empowered to make a difference and climb higher and reach farther to change lives through education.
- Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
- Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
- Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
- Enhance your growth and development with mentoring and money to take training classes.
- Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.
Be the one who makes a difference!
With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let’s make a difference together. Apply Today!
