What are the responsibilities and job description for the Infrastructure Support Analyst position at Vertex Group Inc.?
Infrastructure Support Analyst needed for a 1 month remote engagement- potential for extension - remote on EST schedule. Excellent comm skills required.
This is not open for 3rd party candidates.
- Responsible for the implementation, installation, maintenance and support of End User Applications (CyberArk, Venafi, Centrify, FileMaker Pro, Markmonitor)
- Perform related duties as assigned or requested. Works under supervision.
- Interface with customers and other IT groups to process requests in a timely fashion.
- Troubleshoot individual application related computer issues and implement known solutions to problems.
- Monitor the assigned application queue(s) in the Ivanti ticketing system. Log real time journal entries documenting actions taken on all ticket requests/incidents. Close tickets within established service levels.
- Troubleshoot individual application related computer issues and implement known solutions to problems.
- Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/ software and standard procedures
- Responsible to create and maintain written documentation on problem solutions, tool configurations and end user documentation.
- Responsible for exemplifying the customer service standards set by department
- Provide over-the phone assistance to users: problem identification, instruction, and resolution of problems
- Responsible to solve typical software and hardware problems and malfunctions on these systems
Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.
