What are the responsibilities and job description for the Application Support Analyst position at Vertex Solutions Inc.?
Application Support Analyst needed for a contract to hire role for our Insurance client in Clearwater. This is a HYBRID role 3 days a week onsite. Hours 8-5 Monday to Friday.
Supporting the various applications used by the Insurance company.
Leads the role in triaging production support tickets.
Learns the Applications to the depth required to be able to properly support them.
Operates and supports the services you own to the established SLAs. This includes managing an on-call rotation and ensuring prompt incident response to resolve issues.
Reviews Operational metrics, lead root cause analysis of issues, and drive appropriate resolutions.
Collaborates with a team of onshore Business Analysts to design, build, validate and deploy software solutions.
Works closely with Infrastructure, and other DEV teams to support the software delivery process.
Maintains excellent communication with IT Management on all tasks and projects.
Provides reports on IT systems performance and logging to management.
Assures compliance requirements are met for the Insurance area.
Although we keep 8-5 office hours, this role will be required to work before/after hours and weekends as required to meet deadlines.
- Knowledge of the P&C insurance industry is a big plus but not required
- Knowledge of SQL Relational Database and API is a plus but not required
- Knowledge of web development is a plus but not required
- Knowledge of company services and products.
- Knowledge of Software Delivery Life Cycle.
- Knowledge of Incident Management.
- Possess advanced critical thinking and comprehension skills.
- Possess a strong desire to be the best at what you do and to excel/advance at you job.
- Possess excellent collaboration, communication and presentations skills.
- Possess the knowledge and ability to provide the right tools to support the business and stay current on the latest trends, tools and techniques in the P&C insurance industry.
- Possess organizational skills, give attention to detail, and exercise timely/consistent follow up.
- Ability to effectively plan, organize, and prioritize work assignments to meet deadlines.
- Ability to establish and maintain filing systems, format, proofread, edit documents, and perform calculations.
- Ability to manage multiple projects.
- Ability to compose clear, comprehensive, and accurate verbal and written communications and reports.
- Possess proficient skills in Word, Excel, Access and Outlook
Minimum Requirements
Some sort of advanced training in IT (college/certifications)
A basic knowledge/understanding of ITSM (ITIL)
Ability to comprehend complex technical and logical concepts as well as communicate this information to technical and non-technical team members.
Preferred Requirements
Bachelor’s degree in Computer Engineering or related field.
IT Certifications in areas relevant to this role.
5 years of production support experience.
3 years in supporting commercial insurance applications.
ITIL or other ITSM Certification
Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.
