Production Operations Analyst

We are seeking a detail-oriented, analytical Production Operations  Analyst II with strong  problem-solving skills to support our clients , the billing platform, and managed services.   Essential Job Duties: Involves working directly with the client to support their business needs. This partial customer-facing role within VertexOne requires the ability to manage multiple concurrent tasks and prioritize different support requests. Contribute to maintaining a positive client relationship The position will support the day-to-day Billing operations, software releases and troubleshooting issues as required Key responsibilities would include batch operations, client liaison support, ticketing reported issues, incident analysis, day-to-day operational activities and duties. Liaison with developers as needed on issues Support of reporting and audit requests  Provide technical support for various systems Apply technical and analytical skills to triage problem escalations Participate in the creation and maintaining system documentation including process and procedures Contribute to continuous process improvement Assist in transition of documentation into the team wiki using Confluence Job Requirements/Qualifications: 5 years of experience working in the utilities/billing industry in a product support analyst capacity. Experience working with billing systems   An understanding of different web-based portals associated with billing systems and billing operations Basic SQL query language Familiarity with batch interface file processing concepts Superior oral and written communication skills Fundamental knowledge of Unix/Linux concepts or willingness to learn Experience with ticket tracking systems, tracking and reporting on support and project requests Experience or the ability to learn using Confluence to create and maintain system documentation Proficient skills with MS Office 365 products Experience with ticket tracking systems(SNOW, Jira, or Remedy) Ability to grasp new concepts quickly and to manage constant change through innovation, adaptability, agility, and flexibility Ability to handle repetitive tasks as part of your daily routine Excellent interpersonal skills Strong communication skills  with clients at all levels, individually and in groups Willingness to work on an on-call rotation, including some weekends.

Salary : $91,000 - $105,000