What are the responsibilities and job description for the Implementation Representative position at Vertical Screen Inc.?
About Us
About Us
Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.
Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Description
Job Description
The Implementation Representative sets up clients within our system and makes changes to their ordering parameters, interacting with various internal teams to ensure that clients are maintained appropriately within our system.
Responsibilities
Responsibilities
- Provide timely and accurate information to incoming client requests. This includes creating, updating, and maintaining user account for users of our various websites.
- Process new client orders and change requests according to established department policies and procedures. This includes creating, updating, and maintaining various services, levels, and products for our clients as well as working with Sales Executives, Account Managers and other departments (including OHS, IT, as well as our sister company, Fieldprint) to establish new clients in Producer.
- Work closely with research and quality assurance departments.
- Provide timely feedback to management regarding service failures or customer concerns.
Required Skills
Required Skills
- Must be detail oriented and be able to work in a fast paced environment.
- Must have excellent oral and written communication skills.
- Must have strong computer skills, including knowledge of computer terminology and use of MS Office and Internet Explorer.
- Must be able to maintain confidential information and follow procedures for work processing.
- Must be able to manage multiple tasks or projects.
- Must have a working knowledge of Vertical Screen operations.
Education
Education
The candidate we are seeking will have at minimum a High School diploma.
Benefits
Benefits
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- On-site Employee Gardens - plants & flowers provided
- RushBus scheduled service from Septa Bus Route 22 and Regional Rail
- Employee referral bonus program
- Discounts through partnerships & neighborhood business programs
Additional Information
Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
