Customer Service Representative

• Respond to customer inquiries via phone, email, support request system and Slack in a timely and professional manner.
• Assist customers with inquiries such as updating travel profiles, creating guest templates, and establishing car rental billing accounts.
• Escalate customer complaints and issues to appropriate travel team members to ensure timely resolution and customer satisfaction.
• Provide travel program information and resources to help customers make informed decisions.
• Follow up with customers to ensure their concerns have been addressed and provide any necessary updates.
• Participate in team meetings.
• Ensure all customer interactions are accurately documented in ServiceNow for future reference and quality assurance.
• Run ad-hoc reports and organize content in Google drive

Qualifications - [High school diploma or equivalent plus five years professional experience or Associate Degree plus two years professional experience]

Required Skills

• Proven experience in customer service or a related field.
• Proficiency in using Google Suite and Microsoft Office Suite.
• Excellent verbal and written communication skills.