System Engineer

Description

• At least 5 years of experience in a Helpdesk/Desktop support position.
• Knowledge of troubleshooting, repair, configuration, and deployment of Windows and Mac operating systems.
• Experience in troubleshooting/support with Google Workspace, Office 365, EntraID, Zoom, and Slack.
• Familiarity with video and audio conference room solutions using Zoom.
• Meraki Networking troubleshooting skills.
• Knowledge of ticketing systems and general support processes/procedures.
• Strong customer service experience.
• Strong verbal and written communication skills.
• Strong multi-tasking skills.
• Strong critical thinking abilities.
• Onboarding and offboarding employees with hardware and software needs.
• Relevant certifications such as CompTIA A , Network , or ITIL are a plus.

Note:

1. No short term contracts. If they have 1 or two short term contracts in their recent experience, must have long term engagement with other jobs/previous employments.
2. No less than 5 years IT experience, max of 10 years of IT experience. Can be stretched to 15 years.
3. Must have LinkedIn – .
4. Prefers someone with certifications or IT degree.
5. Must have a pleasing personality, and excellent comm skills.