What are the responsibilities and job description for the Service Sales Representative position at Vertiv?
This Service Sales Representative is responsible for the sale of aftermarket maintenance service contracts, electrical testing, professional assessments, and product life extension offerings for Vertiv accounts within an assigned territory. The maintenance services contract sales include renewals (existing contracts), sales of new contracts (warranty), sales of service contracts with new equipment, and conversion of non-contract customers/existing third-party service agreements to Vertiv Services. Driving sales of all Vertiv Service offerings are also key responsibilities of the position.
RESPONSIBILITIES
- Responsible for all aftermarket service sales to Vertiv customers within an assigned Vertiv office.
- Actively seek out opportunities to secure warranty and service contract extensions for our core products, including Thermal and A/C Power systems
- Engage in face-to-face sales meetings with customers to promote Vertiv's offerings and expand our market presence.
- Expand Vertiv’s presence in electrical testing, management service contracts, and other one-time services. \
- Collaborate and integrate with all Lines of Business (LOBs) within an assigned Vertiv office as well as the Inside Sales team with a focus not limited to Channel, Power, and Thermal product sales.
- Maintain the contracts management process, including monthly activity and production reports. Share win/loss data with leadership and prepare a gap-analysis report when quotas are not met, along with a plan to reach them. Maintain a well-organized sales pipeline and track progress through the Vertiv CRM system.
- Work towards improving the overall sales efficiency in a team-based environment.
- Oversee accounts of various sizes, including both small/medium and large, within the designated territory.
- Identify growth opportunities by identifying new service opportunities not listed within this document.
QUALIFICATIONS
- 3 years proven sales experience.
- Bachelor’s Degree in a business related or technical field preferred (or equivalent combination of education and experience)
- Excellent communication skills, both written and verbal.
- Excellent customer service skills.
- Ability to work and multi-task in a fast-paced environment.
- Ability to hunt and farm new accounts.
- Proficient in MS Office and CRM systems.
- Willingness to travel and explore new markets.
- Strong interpersonal skills a must.
- Strong account management skills with problem-solving abilities and the capability to proactively resolve contract and product issues.
- Ability to handle multiple priorities while meeting deadlines.
TIME TRAVEL REQUIRED
25%
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
