Customer Solutions Associate

Verus Engineering Customer Solutions Associate- Full-Time

Come work for one of the most renowned performance parts manufacturers in the aftermarket. This is a dream job for anyone who wants to be part of a fast-paced team that stays ahead of the competition, produces a large portion of the products in house and stateside, and tests products on and off track frequently.

Job Description

As a Solutions Specialist, you'll use your exceptional knowledge of and passion for automotive performance, professionalism, and people skills to create the ultimate customer experience. That means impacting and improving our customers' lives by delivering personalized solutions, equipping them with knowledge and understanding of our products, and providing recommendations based on their specific needs. You'll also build our customer base and foster long-term relationships by providing superior service and proactively contacting to ensure they're getting the most out of our products and services.

Skills & Responsibilities

We look for candidates who have high energy, a passion for automotive performance, great communication skills, the ability to work in teams and are coachable, motivated, and customer-oriented. A college degree is a plus, but not required for this position. Prior experience in the automotive industry is a plus but, again, is not required.

Daily Work Duties Include

· Handle customer inquiries and complaints

· Provide information about the products and services

· Help process shipment in the shop (as necessary)

· Troubleshoot and resolve product issues and concerns

· Document and update CRM based on interactions

· Develop and maintain a knowledge base of the evolving products and services

Position Qualifications

· Previous experience in customer service, sales, or other related fields

· Ability to build rapport with clients

· Ability to retain information

· Ability to prioritize and multitask

· Positive and professional demeanor

· Excellent written and verbal communication skills

· High School Diploma required. Higher education is encouraged.

This position is full-time and based in our facility in Indianapolis, Indiana. The hours are Monday-Friday from 8 AM-5 PM.

Why Work for Verus Engineering

Verus Engineering is a small automotive performance business located on the West Side of Indianapolis. At Verus Engineering, we are known for designing possibilities and delivering dreams! We work as a team to create the ultimate customer experience, one part at a time.

Our small and strong team is seeking to add an individual who is obsessed with continual improvement, who never settles for ‘good enough’, who displays teamwork, and who drives the ultimate experience for our customers and co-workers. At Verus Engineering, we are known for designing possibilities and delivering dreams!

We offer an exciting atmosphere with competitive pay, health benefits, 401k with matching, and other unique perks. If you love the world of motorsports, aerodynamics, performance vehicles, and manufacturing, it does not get any better than this!

Interested? Please send a resume and cover letter to resumes@verus-engineering.com to be considered for this role. Great careers like this come once in a lifetime; do not this opportunity pass you by!

We look forward to hearing from you!

Job Type: Full-time

Pay: $36,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• Why do you want to work at Verus Engineering?

Experience:

• Customer Service: 1 year (Required)

Work Location: In person

Salary : $36,000 - $50,000