Operations Manager for Software Company

Location: Medford, Oregon

Position Type: Full-Time

Our Company: Vesigo Studios is a leading B2B SaaS-based software company located in Medford, Oregon. We are dedicated to providing innovative software that helps businesses streamline their operations and achieve their goals. We pride ourselves on our smart use of technology, our customer-centric approach, and our small but dynamic team.

This Position: The Operations Manager plays a key role in ensuring our business operations run smoothly, enabling our team to deliver high-quality services to clients. This person oversees day-to-day administrative functions, manages employee relations and HR, coordinates office logistics, and assists with project management. The ideal candidate is organized, technically adept, people-oriented, and can adapt to the dynamic environment of a growing SaaS business.

Key Responsibilities:

• Oversee day-to-day company operations, ensuring efficient workflows and communication across teams
• Handle recruiting, onboarding, payroll coordination, benefits, and performance reviews. Act as the main point of contact for employees regarding HR-related issues
• Directly train, coach, and develop employees and nurture an environment where they can excel through encouragement and empowerment
• Directly oversee team members to guarantee the accurate, efficient, and timely execution of their responsibilities
• Support project planning and tracking, ensuring project milestones and deadlines are met
• Identify and implement operational processes that improve efficiency and productivity
• Assist with budget tracking and financial reporting, ensuring alignment with company goals
• Manage office logistics, including supplies, scheduling, and facilities management

Qualifications:

• Degree in Business Administration, Operations Management, or a related field
• 3 years of experience in operations management or equivalent, fulfilling the key responsibilities listed above
• Strong understanding of HR policies and procedures
• Strong understanding of SaaS business models and subscription-based services
• Direct hands-on experience fulfilling the key responsibilities listed above
• Experience with professional project management
• Excellent organizational and multitasking skills
• Strong interpersonal and communication skills, with a proactive approach to problem-solving
• Ability to lead, by example, team members in customer service and sales
• Able to start contributing on day one due to previous experience

Compensation:

• Hours of operation are Monday through Friday, 8:00 AM to 5:00 PM
• The salary is competitive, with the opportunity for raises depending on proficiency in solving business operations issues
• We offer paid vacation and holidays, 401k with matching, and health/dental/vision insurance plans
• We offer a comfortable office with a fully stocked snack and drink area

Why Should You Apply?

• Play a critical role in the growth and success of a SaaS company, making a difference for businesses internationally
• We are expanding, and there is room for personal and professional development within our team
• Work in a collaborative, innovative environment with a team that values professionalism and work-life balance
• Steady, reasonable hours

Please apply with a resume and list of previous experience in the management of customer service representatives and technical support for software or technology.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• operations management: 3 years (Preferred)

Location:

• Medford, OR 97504 (Preferred)

Ability to Commute:

• Medford, OR 97504 (Required)

Work Location: In person

Salary : $70,000 - $85,000