What are the responsibilities and job description for the Wholesale Account Service Manager position at Vessi?
Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That’s why we create 100% waterproof products that make experiencing the magic of water easier and more fun. We also believe in protecting water supply and replenishing fresh water for people who need it most through exciting charity partnerships.
Our community and team are out in the world spreading kindness, cold plunging, cleaning up coasts, and #makingwaves. And more recently with our expansion into omni-channel, we're enabling even more people to experience the magic of water through our products and brand experiences. We've got big plans ahead with more innovative products and expansion into the US market, and we're on the lookout for passionate and driven individuals to join us on this journey.
If you want to be part of a growing brand, and you're the type to walk through a puddle rather than around it, we'll get along just fine!
For more information, visit www.ca.vessi.com.
About the Role
As the Wholesale Account Service Manager, you’ll own the operational and relationship side of our wholesale program. Your focus: ensure our retail partners are supported, stocked, and set up for success. You’ll be the go-to for day-to-day needs, keeping fulfillment smooth, inventory flowing, and communication clear. No prior wholesale experience required — but you do need to be proactive, organized, and customer-obsessed.
Responsibilities:
- Manage order fulfillment, returns and warranty
- Manage daily communication — from product inquiries to operational support.
- Communication of internal activities to sales agencies
- Support retailers with product education materials, marketing materials, and in-store activation strategies to drive sell-through.
- Work cross functionally to deliver and coordinate marketing activation with key accounts.
- Monitor inventory levels, suggest reorders, and ensure accounts are stocked optimally.
- Monitor Nuorder inventory.
- Gather market feedback to inform product development and merchandising strategies.
You Must Be:
- Proactive and goal oriented
- Organized
- Customer Service experience or background, or retail experience
- Good communication skills
- No wholesale experience required
- Located in Vancouver
- Expected to be in Vancouver office 2x a week
Salary : $25 - $28
