What are the responsibilities and job description for the Property Support Specialist position at Vesta Realty, LLC?
JOB TITLE: Property Support Specialist
JOB NUMBER FLSA Status: Non-Exempt
DEPARTMENT DIVISION: Vesta Realty LLC
GROUP: Residential Property Management
REPORTS TO: Property Manager
JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS
SUMMARY
The Property Support Specialist plays a crucial role in supporting the leasing and administrative functions of the property management team. They will be responsible for handling leasing inquiries, processing applications, collecting payments, assisting residents with housing voucher qualifications, and supporting the Property Manager with administrative tasks.
DUTIES AND RESPONSIBILITIES
Process leasing applications, ensuring compliance with company policies and fair housing regulations.
Assist residents with qualifying and maintaining eligibility for housing voucher programs.
Manage and track rent payments, follow up on outstanding balances, and support collections efforts.
Respond to leasing inquiries via phone, email, and online platforms, providing excellent customer service.
Maintain accurate records of resident information, lease agreements, and financial transactions.
Support the Property Manager with administrative duties such as preparing reports, handling correspondence, and organizing documentation.
Communicate with residents regarding lease renewals, notices, and policy updates.
Collaborate with the leasing and management team to optimize occupancy and revenue goals.
EDUCATIONAL REQUIREMENTS
High school diploma or equivalent required; additional education/training is a bonus.
Previous experience in the property management industry preferred.
Certifications Preferred: CALP
PHYSICAL REQUIREMENTS
Occasional standing or walking within the office or to other facilities.
Ability to sit for extended periods (up to 8 hours with breaks).
Occasional bending, reaching, and stooping.
Frequent use of hands for typing, writing, and handling documents.
Ability to operate standard office equipment (e.g., computers, copiers, and phones).
Adequate vision for reading and computer use (corrective lenses acceptable).
Ability to hear and communicate effectively, including via phone.
Ability to lift and carry items weighing up to 25 pounds occasionally (e.g., office supplies or small packages).
Ability to drive a golf cart.
Ability to climb stairs.
ADDITIONAL REQUIREMENTS
Valid Driver's License and/or reliable transportation. Employees may be required to report to different locations for work, and attend offsite meetings, training sessions, conferences, events, etc.
Proficiency in property management software.
Proficiency in software applications such as Microsoft Office and Gsuite.
Knowledge of, or ability to learn, Federal, State, and Local Laws pertaining to Fair Housing and Landlord/Tenant Laws.
Communication Skills: Strong verbal and written communication, with the ability to interact professionally and respectfully.
Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail.
Analytical & Problem-Solving: Demonstrates sound decision-making, planning, and problem-solving abilities.
Adaptability: Flexible and able to adjust to changing priorities and stressful environments.
Multi-Tasking: Effectively handles multiple tasks with efficiency and accuracy.
Technical Proficiency: Basic mathematical, typing, and computer skills, with the ability to learn new software and systems.
Collaboration & Independence: Capable of working both independently and as part of a team.
Professionalism: Maintains confidentiality and delivers exceptional customer service in a professional manner.
Required to work Saturdays at most properties.
May be required to work after hours as deemed necessary for the success of the business.
Please note: This job description is not intended to be an all-encompassing list of duties, responsibilities, or qualifications. Additional tasks and requirements may be assigned as needed to meet organizational objectives.
