What are the responsibilities and job description for the Install Technician - Voip position at Vested Networks?
Job Description
Vested Networks strives to employ outstanding associates to join our growing team!
We look for the following attributes:
Vested Networks strives to employ outstanding associates to join our growing team!
We look for the following attributes:
- Positive attitude: Possessing a positive and joyful attitude will assist in your positive and joyful results.
- Self-motivation: Aptitude to do what needs to be done, without influence from other people or situations.
- Competitive drive: Ability to deliver better value and quality than competitors.
- Entrepreneurial personality: Adeptness to identify a need (any need) and fill it, no matter the task.
- Extremely punctual and detail oriented, taking notes.
- Valid driver's license without restrictions.
- Excellent written and verbal communication skills.
- Organized and task oriented.
- Honest and places a high value on integrity.
- Installation Technicians
- Installation and Maintenance: Execute the installation and maintenance of business VoIP phone systems with a focus on accuracy and efficiency.
- Networking: Base understanding of Routing/Switching with a capacity to learn on your feet. Handle onsite cabling for VoIP equipment when needed
- Technical Training: Participate in training for the implementation of network equipment, learning on how to implement new networking equipment, including but not limited to Mikrotik, to ensure a thorough understanding of the systems.\
- Out of Town: Out of town installs, sometimes resulting in back to back weeks away. Always returning by EOD Friday.
- Customer Support: Provide comprehensive training to customer office staff following successful system installation.
- Handle onsite cabling for VoIP equipment.
- Respond to support issues via phone and email through a ticketing system, ensuring timely resolutions
- On-Call Support (Optional): Participate in the on-call rotation, providing second-line support for technicians currently on call.
- Network Configuration: Assist with the configuration and maintenance of networks for customers using Vested Networks routers.
- Collaboration and Improvement:
- Collaborate with colleagues by sharing ideas and contributing to team discussions.
- Contribute to operational improvements at Vested Networks through proactive engagement and support.
- 401(k) with employer matching
- Health (medical) insurance
- Paid Time Off
- Vision Insurance
- Day shift (May require after hours)
- Monday to Friday
- Lewisville, TX 75057 (Required)
- Education in networking and troubleshooting is preferred and/or 2-3 years of experience with network and/or VOIP troubleshooting
- Comprehensive understanding of network services such as DNS, DHCP, Port Forwarding, etc.
- In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers, and printers
- Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently\
- Ability to manage several projects simultaneously from design to implementation
- Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology
- Ability to thoroughly document and notate issues/resolutions performed throughout the troubleshooting process.
- Ability to answer phone calls and troubleshoot issues in a timely manner in a call center environment
- Waiting period may apply
- Only full-time employees eligible
- No
