Project Coordinator

Vested Networks strives to employ outstanding associates to join our growing team! We look for the below attributes:

• Positive attitude: Possessing a positive and joyful attitude will assist in your positive and joyful results.
• Self-motivation: Aptitude to do what needs to be done, without influence from other people or situations.
• Competitive drive: Ability to deliver better value and quality than competitors.
• Entrepreneurial personality: Adeptness to identify a need (any need) and fill it, no matter the task.
• Extremely punctual and detail oriented.
• Valid driver's license without restrictions.
• Excellent written and verbal communication skills.
• Organized and task oriented.
• Honest and places a high value on integrity.

What this role will look like:

• Customer Onboarding Management:
• Ensure clear communication: Between the sales team, customers, and internal teams, setting clear expectations and ensuring a smooth onboarding experience.
• Scheduling & Coordination: Oversee scheduling of customer installs, coordinate between customers, vendors, and the Vested Networks installation team, and manage all related team calendars and assignments.
• Daily Oversight: Monitor and review team assignments, install details, and schedules to ensure timely project completion. Maintain communication with all parties to keep projects on track.
• Records Management: Ensure all necessary customer documentation is signed, stored in CRM, and follow-up tasks are assigned. Collaborate with the sales team to acquire any missing documents or signatures.
• Process Internet Orders: Manage and process internet orders, ensuring all details are accurate and processed efficiently.
• ​​Ordering Coordination: Oversee the ordering of necessary services and equipment to support the porting and installation process, ensuring all required resources are in place for a smooth transition.
• Porting
• Porting Requests: Oversee initiation and execution of porting requests, ensuring proper timing and coordination with the installation team.
• Porting Oversight: Monitor the porting process to ensure all requests are completed on time and without issues.
• Backup Support for Tech Support Team
• Customer Support Ticket Management: Assist with managing and responding to customer service tickets through the ticketing system, ensuring timely and effective resolutions to support inquiries.
• Technical Assistance: Provide backup support for network configuration and maintenance, including troubleshooting customer issues, coordinating equipment replacement, and scheduling dispatches to ensure customers receive the correct service and support.

• Team Member Contribution*
• Assisting Colleagues where appropriate by sharing ideas and collaboration.
• Contribute to the Improvement of Operations at Vested Networks.

Employment / Job Type:

• Full-Time

Pay:
*

Benefits:

• 401(k) with employer matching
• Health (medical) insurance
• Paid Time Off
• Vision Insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Ability to Commute/Relocate:

• Lewisville, TX 75057 (Required)

Experience:

• 3 or more years’ experience in team operations, project management, and vendor relations.
• Excel – Intermediate to Advanced
• Access – Intermediate

License/Certification:

• Driver's License (Required)

Work Location:

• One location

Company's website:
*

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $50,000 - $55,000