Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full-Time in Walnut Creek, CA - $110k - $120k
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth, and diversity in our workforce.
Position Overview And Responsibilities
The General Manager functions as the primary strategic business leader of the property. Strong business intelligence and proven success in customer service are required for the position's main aim : cultivating a culture of excellence in service and maximizing revenue and efficiencies for the organization. The role will take ownership of all property related matters, including direct responsibility for the property's P&L, financial performance, sales and revenue generation, and delivering a return on investment to ownership. In addition, the General Manager ensures meeting the objective of exceeding guest and associate expectations.
What You'll Do
Champion Sentral standards, best practices, policies and procedures, and value of excellent in customer service.Provide inspirational leadership, motivating team to achieve and exceed operational excellence.Develop deployment strategies to market property and homesharing opportunity to increase market share.Foster an open-door policy environment and culture of trust and community.Create an environment that promotes team member engagement and growth.Demonstrate dedication to acquiring, retaining, and developing talent by providing structure, direction, feedback, and recognition while facilitating team processes and ongoing training.Establish appropriate presence in community to build relationships with key business partners and clients.Actively participate in daily meetings to uphold operational efficiencies and interdepartmental communication.Develop excellent rapport with residents and guests so they always feel valued.Respond to resident and guest questions and concerns in a timely manner.Work with the owners to identify community goals and objectives.Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments.Create and implement leasing goals, while managing an effective lease expiration program.Manage a highly skilled on-site team with effective recruitment, training, motivation, and development programs.Achieve the highest possible net operating income through effective cost control and revenue improvement programs.Develop yearly operating budgets / forecasts and sales / marketing plans.Accurately create, prepare, and convey all operational and financial data to the Regional Manager in a timely manner.Analyze and evaluate monthly and / or quarterly financial statements; write clear and concise owner's reports to substantiate the analysis.Evaluate and recommend changes on rent / pricing strategies, and ensure websites and printed material are accurate and updated.Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores.Implement programs for resident retention and service request follow-ups.Introduce and monitor effective lease renewal programs.Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends.Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy.Oversee all aspects of property condition and maintenance related to home share turn, common area cleaning and repair, service requests and preventative maintenance programs.Promote and teach safe work practices among on-site team and ensure all safety programs are implemented and followed.Create staffing schedules and ensure they are consistent with community needs.Adhere to established company standards and operating procedures.Ensure compliance with all company, local, state and federal regulations and safety rules.Perform other related duties and assignments as needed and assigned.Minimum Education Required
High School / GED
Additional Qualifications / Responsibilities
High School Diploma or equivalent experience required; some college preferred. A minimum of three years of experience in luxury residential property management or hotels is required.
Sentral Benefits
Healthcare Coverage : We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
Time Off : Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
Matching 401K : To help you reach your savings goals, we offer a 401(k) plan with a match.
Career Development : We offer extensive learning and development opportunities to support growth.
Requirements
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role :
Work in a space that includes indoor and outdoor spaces, with and without covering.Move throughout the property for extended periods of time.Transport boxes and equipment weighing up to 20 pounds.Communicate with other persons in the building.Observe details in surrounding areas and on a screen.City : Walnut Creek
State : California
Job Code : Hospitality_Hospitality
Affiliate Sponsor : Sentral
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
J-18808-Ljbffr
Salary : $110,000 - $120,000
