General Manager - Walnut Creek, CA

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full-Time in Walnut Creek, CA - $110k - $120k

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home . Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities : Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The General Manager functions as the primary strategic business leader of the property. Strong business intelligence and proven success in customer service are required for the position's main aim : cultivating a culture of excellence in service and maximizing revenue and efficiencies for the organization. The role will take ownership of all property related matters. Direct responsibility for the property's P&L, financial performance, sales and revenue generation and delivering a return on investment to ownership. In addition, the General Manager ensures meeting the objective of exceeding guest and associate expectations.

The responsibilities include but are not limited to development and implementation of property-wide strategies, scaling and oversight of our exciting new home share program, employing cost-control and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Building relationships and fostering an environment of trust, strong communication and empowerment will be key to the success of this role. Enthusiasm, leadership and managerial skills are essential for motivating, supervising and training the onsite team with stand-ups to keep members up-to-date on the latest advancements. The ideal candidate is a natural leader and proven performer in high pressure, ever-changing environments who prioritizes a high level of service and customer experience above all.

This is an in-person position located on-site of the property.

What You'll Do :

Champion Sentral standards, best practices, policies and procedures, and value of excellent in customer service

Provide inspirational leadership, motivating team to achieve and exceed operational excellence

Develop deployment strategies to market property and homesharing opportunity to increase market share

Foster an open-door policy environment and culture of trust and community

Create an environment that promotes team member engagement and growth

Demonstrate dedication to acquiring, retaining, and developing talent by providing structure, direction, feedback and recognition while facilitating team processes and on-going training

Establish appropriate presence in community to build relationships with key business partners and clients

Actively participate in daily meetings to uphold operational efficiencies and interdepartmental communication

Develop excellent rapport with residents and guests so they always feel loved

Respond to resident and guest questions and concerns in a timely manner

Work with the owners to identify community goals and objectives

Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments

Create and implement leasing goals, while managing an effective lease expiration program

Manage a highly skilled on-site team with effective recruitment, training, motivation and development programs

Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs

Develop yearly operating budgets / forecasts and sales / marketing plans

Accurately create, prepare and convey all operational and financial data to the Regional Manager in a timely manner

Analyze and evaluate monthly and / or quarterly financial statements; write clear and concise owner's reports to substantiate the analysis

Evaluate and recommend changes on rent / pricing strategies, and ensure websites and printed material are accurate and updated

Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores

Implement programs for resident retention and service request follow-ups

Introduce and monitor effective lease renewal programs

Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends; ensure leasing staff develops similar knowledge

Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy

Oversee all aspects of property condition and maintenance related to home share turn, common area cleaning and repair, service requests and preventative maintenance programs

Promote and teach safe work practices among on-site team and ensure all safety programs are implemented and followed

Create staffing schedules and ensure they are consistent with community needs

Adhere to established company standards and operating procedures

Ensure compliance with all company, local, state and federal regulations and safety rules

Perform other related duties and assignments as needed and assigned

Additional Qualifications / Responsibilities

Skills and Experience

High School Diploma or equivalent experience required; some college preferred

A minimum of three years of experience in luxury residential property management or hotels

Proven leadership experience required

Must possess strong attention to detail and sales ability

Knowledgeable about OSHA laws and regulations

Strong decision-making and problem-solving skills

Computer literate with capability in PMS software, MS Office and related communication tools

Must possess a positive attitude and the ability to smile under all circumstances

Willingness to participate in training in order to comply with new or existing laws

Ability to work a flexible schedule, including evenings and weekends

Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem

Sentral Benefits

Healthcare Coverage : We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.

Time Off : Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.

Matching 401K : To help you reach your savings goals, we offer a 401(k) plan with a match.

Career Development : We offer extensive learning and development opportunities to support growth.

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role :

Work in a space that includes indoor and outdoor spaces, with and without covering

Move throughout the property for extended periods of time

Transport boxes and equipment weighing up to 20 pounds

Communicate with other persons in the building

Observe details in surrounding areas and on a screen

Salary : $110,000 - $120,000