Community Network Director

Job Description

Job Description

Description : Overview

Reporting to the Chief Program Officer, the Market Network Director (ND) is responsible for managing, developing, and growing the specified region's Network. The ND facilitates connections between existing network partners, out-of-network resources, community stakeholders, and Veterans utilizing a coordinated care platform. As the flagship location with numerous additional and unique requests, the Metrolina Network Director requires a leader capable of prioritizing competing demands, fostering collaboration and innovation within Network and the community.

The ND maintains and strengthens existing relationships, identifies, and recruits key resources, enhances community awareness of the coordinated care platform, and provides leadership and technical assistance to local partners through a Community of Practice. This role plans, tracks, and implements community engagement activities such as training, education, and outreach events to support network health and growth.

Utilizing technology platforms to track Veteran and provider engagement, the ND provides management and support for the activities and efforts of VBH's Team and partners in community building activities within the market. This includes implementing best practices for maintaining database integrity and ensuring accurate, appropriate, and timely data entry to facilitate seamless care coordination. The ND ensures continuity of care between Community Events and coordinated care efforts, prioritizing efforts through data analysis and collaboration with market Community Care Coordinators.

Additionally, the ND analyzes and communicates market data to inform community engagement, advocacy, and funding efforts of VBH at local, state, and federal levels. This position also provides leadership and guidance to community partners, stakeholders, and designated market Community Care Coordinators, managing market outreach plans, training plans, and care coordination efforts. The ND serves as a leader within the region's Community Veterans Engagement Board and represents the coordinated care platform on the VBH leadership team and key community collaboratives.

PRIMARY RESPONSIBILITIES

• Develop and empower a culture of collective impact and community of practice in the community by engaging and leveraging existing community collaborative initiatives. Tracks the attendance, demographics and flow-thru of attendees from events to care coordination.
• Ensures efficient and effective recruitment and training of NCServes Providers, key community stakeholders, and volunteers to build a broader base of support for SMVF in communities across the market.
• Provide leadership and mentorship for key community stakeholders to include answering questions, providing guidance on events, creating referrals, providing information on community resources, and making decisions on how to proceed with difficult veteran needs.
• Utilize Salute to Service Lounge and / or appropriate partner locations as an asset to improve Community Engagement and Provider Engagement performance.
• Plan and implement a strategy for maintaining, growing, and maturing market network; and analyze metrics to ascertain market health and pinpoint areas needing attention.
• Engage, develop, and retain existing network partners.
• Identify inactive providers and determine next actions (recovery or removal from network).
• Identify and recruit key resources to help fill gaps in coverage (service area and geographic)
• Develop and implement NCServes Region Specific Market Work Plan.
• Develop time-based provider engagement strategies, to include tracking and reporting.
• Provide leadership and guidance to market Community Coordinator and ensure coordination and referral to VBH Care Coordination Center Hub for complex or at-risk veterans.
• Reinforces suicide prevention training and best practices with all key stakeholders.
• Utilize a strengths-based, person-centered approach to develop people within the NCServes Region’s Network.
• Participate in multi-disciplinary and collaborative staff meetings, facilitate training programs to include Mental Health First Aid, and regional and state-wide meetings.
• Participate in individual and / or group consultation with VBH Care Coordination Center Hub to mitigate risk and promote the safety and well-being of complex clients.

Requirements : QUALIFICATIONS

10 years of leadership experience preferred; professional experience in customer service and / or health and human services delivery preferred.

SALARY AND BENEFITS