What are the responsibilities and job description for the Development & Marketing Operations Manager position at Veterans Community Project?
VCP PROVIDES EXCELLENT BENEFITS!!
Founded in 2016 in Kansas City, MO, VCP is dedicated to supporting every man and woman who took the oath to defend our nation. The greatest barrier to ending Veteran homelessness is the revolving door of unstable housing and the frustrating maze Veterans must navigate in order to get basic support. We believe that to be an effective program, the first step is to connect Veterans and the community. VCP created an innovative homeless housing program and outreach assistance that provides inclusive services to aid Veterans in re-claiming control over their lives.
The Team
We, the team members and co-founders of VCP, are connectors, feelers, and doers on a mission to help our kin, our kind. We move with swift, bold action, driven by our mission. We believe in collaboration, community, compassion, and above all, serving Veterans with dignity and respect.
The Role
Do you geek out over databases and live in the details? Do you enjoy creating organized processes that enable teams in the field? Do you enjoy being a key connector who supports and empowers multiple teams to do their best work? Do you have 4-5 years of nonprofit development experience you are looking to apply? If you said yes to these things, this role might be perfect for you.
In this Development and Marketing Operations role, you’ll be a connector between VCP’s Development and Marketing teams. You’ll help support VCP’s national and local fundraising efforts through Virtuous database administration (note, this is not a fundraising role), policy and SOP development, as well as manage budgets and empower team members to meet their fundraising and marketing goals. This role provides coaching and accountability to VCP sites across the country managing our CRM system for donor and volunteer engagement. You will also administer the matching gifts program, support grant award processing, pull Marketing reports and assess performance to ensure our development and marketing efforts align with VCP’s financial goals and compliance standards. You will bring a passion for VCP’s mission and a strong focus on optimizing operational efficiency for the teams.
Essential Duties & Responsibilities:
and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks
other than those stated in this description. Any essential function or requirement of this job will be evaluated as
necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability
as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability
will be made for the incumbent or applicant when possible.
Veterans Community Project is an equal opportunity employer and complies with all applicable federal, state,
and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against
employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or
ancestry, ethnicity, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability,
citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other
characteristic protected under applicable federal, state, or local law. All VCP employees, other workers and
representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and
conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation,
benefits, and termination of employment.
- Employees pay $0 out-of-pocket towards health, vision and dental premiums
- VCP offers a 401k plan at a 4% match
- Employees receive 6 weeks of paid time off in addition to major holidays
Founded in 2016 in Kansas City, MO, VCP is dedicated to supporting every man and woman who took the oath to defend our nation. The greatest barrier to ending Veteran homelessness is the revolving door of unstable housing and the frustrating maze Veterans must navigate in order to get basic support. We believe that to be an effective program, the first step is to connect Veterans and the community. VCP created an innovative homeless housing program and outreach assistance that provides inclusive services to aid Veterans in re-claiming control over their lives.
The Team
We, the team members and co-founders of VCP, are connectors, feelers, and doers on a mission to help our kin, our kind. We move with swift, bold action, driven by our mission. We believe in collaboration, community, compassion, and above all, serving Veterans with dignity and respect.
The Role
Do you geek out over databases and live in the details? Do you enjoy creating organized processes that enable teams in the field? Do you enjoy being a key connector who supports and empowers multiple teams to do their best work? Do you have 4-5 years of nonprofit development experience you are looking to apply? If you said yes to these things, this role might be perfect for you.
In this Development and Marketing Operations role, you’ll be a connector between VCP’s Development and Marketing teams. You’ll help support VCP’s national and local fundraising efforts through Virtuous database administration (note, this is not a fundraising role), policy and SOP development, as well as manage budgets and empower team members to meet their fundraising and marketing goals. This role provides coaching and accountability to VCP sites across the country managing our CRM system for donor and volunteer engagement. You will also administer the matching gifts program, support grant award processing, pull Marketing reports and assess performance to ensure our development and marketing efforts align with VCP’s financial goals and compliance standards. You will bring a passion for VCP’s mission and a strong focus on optimizing operational efficiency for the teams.
Essential Duties & Responsibilities:
- Donor and Volunteer CRM Administration and Quality Assurance: Manage the donor database, ensuring accurate and timely data entry, maintenance, and reporting; ensure compliance with best practices in data management. Conduct quality assurance checks to ensure all activities meet VCP’s standards and goals.
- Development & Marketing Data Analysis: Conduct regular data analysis, reviewing reports, utilizing automation, extracting insights, and providing recommendations for continuous improvement in areas such as campaign results & ROI, pipeline management and growth, and CRM system utilization.
- Cross Teams/Sites Communication: Provide coaching and accountability for local site goal setting, annual fund, and community/volunteer engagement activities. Work closely across teams on gift processing; act as liaison between Development and Marketing departments.
- Document Development & Marketing Policies, SOPs, Best Practices: Develop, implement, and maintain SOPs, policies and best practices, to ensure consistent and effective development & marketing operations.
- Support Budget Management: Support Development and Marketing leads, manage budgets for campaigns, appeals, and collateral, ensuring alignment with VCP’s financial goals.
- Matching Gifts Program: Manage and promote VCP’s matching gifts program to maximize contributions.
- Grant Award Processing Support: Grant award documentation, deadlines, and compliance tracked.
- Passion for VCP’s Mission: A deep commitment to the mission of VCP and the Veterans it serves.
- Education & Experience: Bachelor’s degree or equivalent experience required. A minimum of five years of experience in nonprofit development work is essential.
- Interpersonal Skills: Exceptional interpersonal skills with a strong focus on relationship-building, self-awareness, and effective communication.
- Donor CRM Expertise: Advanced knowledge of nonprofit donor CRM systems such as Raiser’s Edge, NEON, Salesforce, or Virtuous.
- Budgeting & Accounting Knowledge: Basic knowledge of budgeting and accounting principles and practices.
- Technical Proficiency: Advanced technical skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and social networking platforms. Ability to leverage technology for research and communication.
- Communication Skills: Strong verbal and written communication skills with the ability to develop and deliver compelling messages that align with VCP’s mission. Must be able to handle sensitive and confidential issues with discretion.
- Goal-Oriented: Self-motivated with a strong drive to set, attain, and surpass goals, with minimal supervision.
- Training & Volunteer Management: Ability to work with and train employees and volunteers to meet organizational goals.
- Confidentiality: A strong commitment to maintaining the confidentiality of information, records, and materials.
- Customer Service: Provide excellent customer service to internal and external stakeholders, demonstrating flexibility and adaptability in a fast-paced environment.
- Organizational Skills: Exceptional organizational skills with attention to detail. Ability to manage multiple projects simultaneously, using resources effectively to achieve goals.
- Team Collaboration: Must be able to engage constructively with other members of the VCP team, contributing to the overall success of the organization.
and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks
other than those stated in this description. Any essential function or requirement of this job will be evaluated as
necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability
as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability
will be made for the incumbent or applicant when possible.
Veterans Community Project is an equal opportunity employer and complies with all applicable federal, state,
and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against
employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or
ancestry, ethnicity, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability,
citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other
characteristic protected under applicable federal, state, or local law. All VCP employees, other workers and
representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and
conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation,
benefits, and termination of employment.
Salary : $60,000 - $65,000
