What are the responsibilities and job description for the Professional Services Engineer position at Veterans Enterprise Technology Solutions?
Overview
Staffing Pros, a division of VETS Inc., is recruiting for a full-time Professional Services Engineer in Warrenton, VA.
If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com.
Responsibilities
Our client is seeking a Professional Services Engineer to join their U.S. tech team. This is an exciting opportunity for a results-driven professional to work with cutting-edge technology in a rapidly growing market. The role focuses on providing technical support to customers, resolving technical challenges, and contributing to team-driven technical projects. This position reports to the Lead Applications Engineer and offers the chance to thrive in a collaborative and innovative environment.
Responsibilities:
- Provide technical support to customers through phone, email, or in-person communication and track interactions using the JIRA ticketing system.
- Assist customers in optimizing system performance for the best overall experience.
- Escalate issues to internal engineering teams when necessary.
- Perform onsite system installations, including physical installation, software configuration, and validation testing.
- Deliver training courses to customers and partners.
- Maintain in-depth knowledge of current technologies and customer use cases.
- Support customer technical demonstrations.
- Travel requirements: up to 50%, with 25% typical.
Qualifications
- Bachelor’s degree in a relevant technical discipline and 3 years of related experience, or an equivalent combination of education and practical experience.
- Proficiency in Linux environments with a solid understanding of networking, systems, and software.
- Experience with networked devices, telecommunications, radio frequency, electronic warfare, or machine learning/artificial intelligence systems.
- Strong customer-facing skills and ability to perform under high-pressure technical environments.
- A commitment to staying updated on the latest tools, technologies, and methods in the field.
- Experience in the defense industry or relevant fields such as medical, aerospace, or IT is highly favorable.
EEO Statement
Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
