What are the responsibilities and job description for the Case Manager (Veteran Services - Lock Haven, PA) position at Veterans Multi-Service Center?
Job Description
Job Description
Program : Supportive Services for Veteran Families
Location : Philadelphia, PA
Reports to : Program Manager
Status : Full-Time, Non-Exempt (hourly)
Summary :
This position provides case management services to approximately 15-30 veteran households, supporting the development and achievement of individual housing stability plans. Ensures client service delivery through adherence to Veteran Affairs (VA) and agency requirements.
Essential Duties and Responsibilities :
- Maintains a caseload and provides case management with a focus on “housing first.”
- Consults with clients to assess program eligibility and service needs.
- Works with clients to create individualized housing stability plans with client-specific goals.
- Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.
- Consults with multiple interdisciplinary teams as needed and is primarily responsible for the assessment and completion of quality assurance program principles.
- Collaborates with the Senior Case Manager on service plans to coordinate approaches for successful outcomes.
- Ensures case files comply with Veteran Affairs (VA) standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.
- Organizes program efforts to meet VA requirements, along the five SSVF lines of effort, which are : Outreach, Case Management, Access to VA benefits, Access to other public benefits.
- Financial Assistance to eligible households,1 as needed.
- Conducts outreach to identify and provide services to target populations.
- Develops and maintains relationships beneficial to the program and agency to generate referrals of veteran households to the program and to promote agency services.
- As required, attends all internal, external and community meetings and events relevant to the position.
- Performs additional program-related duties as assigned by the Program Manager.
Minimum Qualifications :
