Banking Call Center Representative

REQUIREMENT DETAILS

Job Title: Call Center Representative (Banking/Finance)
Location: Johnston RI / Pittsburgh, PA
Pay Rate: $20.10/hr on W2
Duration: 3 Months Contract to Hire

Hours per Week: 40

Must have following skills:

• Previous financial / banking call centre experience

Disqualifiers:

• Short term projects

Details:

Position will sit in Johnston RI or Pittsburgh, PA.

• Onsite Days: All employees are expected to be in the office on Mondays and Tuesdays.
• Work Setup After Training: One day onsite per week, the rest remote.
• Shifts: Various 1st and 2nd shift schedules are available. All shifts will include one weekend day.
• Holiday Availability: Must be able to work on holidays.
• Start Date: 06/09/2025
• Training: 10-week program including classroom training and on-the-job practice (nesting). Candidates must attend the entire training period — please emphasize this to your candidates.
• Training Hours: 8:00 AM – 4:30 PM ET, Monday through Friday (Hybrid: onsite Monday and Tuesday, remote Wednesday to Friday)
• Post-Training Shifts: Multiple options, including weekends. After training, candidates can choose their schedule. First shifts start at 7:00 AM; the latest second shift starts at 1:30 PM.
• Schedule Selection: First come, first served.
• Parking: Free parking in Johnston, RI; candidates in Pittsburgh, PA will receive a $5/day parking pass.
• Training Period: June 9th to August 15th. Post-training schedules will begin after August 15th.

Skills:

• Contact Center
• Customer Service Driven
• Will be on the phone constantly
• Attendance / On Time is a MUST
• Fast-paced environment
• High School diploma or equivalent necessary

Primary responsibilities include:

Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School degree or equivalent
• Minimum 1 year of exceptional performance in a customer-facing role
• Computer proficiency
• Strong verbal communication skills
• Positive and customer-focused mindset
• Strong listening and problem solving abilities
• Superior interpersonal skills with the ability to navigate through difficult situations
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a strong sense of urgency.

Job Type: Contract

Pay: $20.10 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Shift:

• 8 hour shift

Ability to Commute:

• Pittsburgh, PA 15222 (Required)

Work Location: In person

Salary : $20