What are the responsibilities and job description for the Call Center Representative position at Veterans Sourcing Group?
REQUIREMENT DETAILS
Job Title: Customer Service Representative (Start date- 06/09/2025)
Location: Johnston RI / Pittsburgh, PA
Pay Rate: $20/hr on W2
Duration: 3 Months Contract to Hire
Hours per Week: 40
Work Schedule: Various 1st and 2nd Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays
Details:
Position will sit in Johnston RI or Pittsburgh, PA.
Hybrid Position- All expected to be in office Mondays and Tuesdays.
Primary responsibilities include:
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
- Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day.
- Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
- Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
Qualifications, Education, Certifications and/or Other Professional Credentials
- High School degree or equivalent
- Minimum 1 year of exceptional performance in a customer-facing role
- Computer proficiency
- Strong verbal communication skills
- Positive and customer-focused mindset
- Strong listening and problem solving abilities
- Superior interpersonal skills with the ability to navigate through difficult situations
- Ability to multi-task in a fast-paced environment
- Detail-oriented with a strong sense of urgency.
Job Type: Contract
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Pittsburgh, PA 15222 (Required)
Work Location: In person
Salary : $20
