What are the responsibilities and job description for the MyVU Written Support Specialist (Monday - Friday, 8am - 4pm) position at Veterans United Home Loans?
Whether you come from a background in customer service, retail, or hospitality, you can be successful in our role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!
About The Role:
As a Written Support Specialist, you will deliver comprehensive support to borrowers through email, web chat, and social media, ensuring a positive and informative experience. You will address inquiries, provide accurate information, and maintain detailed records of all written interactions. You will operate within legal requirements and company guidelines, specifically adhering to policies that prohibit taking loan applications or discussing loan terms with prospective borrowers.
Here's a snapshot of what you'd be doing:
- Act as the first point of contact for borrowers needing assistance via email, social media, phone, and web chat. Provide exceptional customer service, both internally and externally.
- Address general inquiries, via email, web chat, and phones, about the VA loan process. Gather basic borrower information, while abiding by company and industry guidelines prohibiting any discussion of loan terms with customers.
- Track borrower interactions within the appropriate systems which include but is not limited to CRM, Cisco Finesse and the Web Chat platform.
- Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.
We’ll also want to know you can demonstrate these attributes:
- Ability to work Monday - Friday, 8am - 4pm
- High attention to detail
- Dedicated work ethic
- Ability to multitask
- Exemplary customer service skills
- Excel in a fast-paced, results-oriented environment
- Thrive in a highly cooperative work setting
- Effective communication and conflict resolution
- Quantitative and analytical problem solving skills
- Strong communication skills (both written and verbal)
- Experience navigating CRM, Encompass, Outlook, MyVU
- At least 6 months of experience as a Customer Service Representative
- Working knowledge of any of the following: PC, Mac, Android, Apple or Linux systems
- Proficient in basic computer technologies and strong typing skills, as appropriate for an internet-based company
- Regular and predictable attendance
About Us:
We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our
values
every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.
We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.
Interested? Apply Today!
Learn more about Veterans United on
Glassdoor
and our career site at vu.com/careers
Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.
