What are the responsibilities and job description for the Servicing Specialist (Monday - Friday, 10am - 6pm) position at Veterans United Home Loans?
As a Servicing Specialist, you are responsible for the coordination of service related issues and questions regarding loans for Veterans United.
Being in Customer Service, you address general inquiries and otherwise assist anyone contacting the company, including by gathering basic customer information to the extent necessary to answer their questions and connect them with appropriate people at the company, while abiding by all legal requirements and company guidelines, including those that prohibit taking loan applications from or discussing any loan terms with prospective borrowers.
Job duties may include, but are not limited to:
- Research various tasks/issues relating to payments, insurance, and taxes sent by our sub-servicing centers.
- Promptly address and track payment-related and servicing loan inquiries from internal and external clients via email and phone. Document all conversations held with customers regarding work processed.
- Provide great customer service to internal and external stakeholders while assisting with payment questions.
- Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.
We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.
We’ll also want to know you can demonstrate these attributes:
We’ll also want to know you can demonstrate these attributes:
- Ability to work Monday - Friday, 10am - 6pm
- High attention to detail
- Dedicated work ethic
- Exemplary customer service skills
- Excel in fast-paced, results-oriented environment
- Thrive in a highly cooperative work setting
- Strong interpersonal communication skills (written and verbal)
- Effective communication and conflict resolution
- Quantitative and analytical decision making skills
- Strong problem-solving aptitude
- 6 months in a Customer Service or Servicing role
- Proficient in basic computer technologies, appropriate for an internet-based company
- Regular and predictable attendance
Learn more about us on
Glassdoor
and our career site at vu.com/careers
Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.
