Veterinary Client Service Representative

Veterinary Cancer Group of Los Angeles is seeking a Veterinary Client Service Representative to join our team!

Veterinary Cancer Group LA was founded in 1992 and has grown from a one doctor practice into one of the largest and most well-renown veterinary oncology groups in the world. We are thrilled to be celebrating 30 years in practice this year. We know how frightening it is to learn that your pet has cancer. The good news is that our team of board-certified radiation and medical oncologists are here to provide compassion, support and guidance to our clients and patients

Veterinary Cancer Group invests heavily in our employees' long-term growth and happiness and strive to provide a positive work environment and work/life balance. At Veterinary Cancer Group we pride ourselves in providing the best benefits package in the industry which includes health, life, vision, dental, PTO, paid holidays, uniform allowance, CE allowance, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!

Rate of pay: $20-23/per hour based on experience

Job Overview:

The Client Care Specialist provides the first impression of the hospital to clients and patients. The ideal applicant(s) will demonstrate excellent verbal skills, be enthusiastic, compassionate, friendly, have a professional appearance and professional demeanor, be able to multi-task, a positive team player, pay attention to detail and be reliable. A desire to help animals and their owners.

Job Responsibilities:

• 
  Greet clients and patients in a friendly manner
• Effectively communicate & resolve client questions
• Scheduling and checking in clients & patients
• Confirm appointments for the following day.
• Answer all incoming calls and route to the appropriate person, if needed.
• Gather and maintain patient records.
• Light cleaning of the exam rooms and front lobby area.
• Going over financial transactions and processing payment for services.
• Answering high volume calls
• Checking emails

Our Ideal Candidate:

• 
  Must have 2 years of customer service experience & veterinary experience
• Excellent communication skills
• Be a team player
• Self-driven and self-starter
• Positive attitude & patience
• Organizational skills
• Ability to multi-task
• Compassionate
• Care deeply about animals

Hours: Full/Part time. 10 hour shifts. Must be available to work open and closing shifts. We’re open 7am to 7pm.