IT Support Specialist - Tier I

Job Description

Job Description

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24 / 7 / 365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they can feel empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We're rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 certified Great Place to Work®.

THE JOB

We're seeking an IT Support Specialist - Tier I to support both our existing and future hospitals through our helpdesk ticketing system. This includes hardware / software support, training delivery, maintenance, installation, and ensuring operational effectiveness. Additionally, assisting in the delivery, and improvement of software & hardware systems within the organization.

WHAT YOU'LL DO

• Collaborate with all IT functional teams, IT Senior Management, corporate and divisional management to meet the needs of our hospitals.
• Daily triage & resolution of tickets ranging from software requests to network troubleshooting
• Execute appropriate teamwork and communications with all local / regional leaders of the organization within their assigned region to ensure we meet our hospitals' needs.
• Collaboratively working with all stakeholders in supporting departmental & business initiatives while ensuring prioritization and execution of the initiatives are met.
• Represent the IT organization professionally in dealing with our VEGgies & Customers.
• Focus on continuous IT improvements for a better customer experience.
• Maintain a consistent, open, proactive, and productive line of communications with the local leaders acting as their point of escalation within the IT organization, especially regarding service-related issues and requests.
• Protecting data, software, and hardware by coordinating, planning, and implementing the proper operational measures
• Recommend and maintain streamlined Hospital technology and implement best practices.
• Rotating on-call schedule each week & weekend / holiday shifts are required.

WHAT YOU NEED

HOW WE INVEST IN YOU

BETTER TOGETHER : WHY IN-PERSON MATTERS AT VEG HQ

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

At VEG, diversity is a strength that fuels innovation and compassion. Our mission is "Helping people and their pets when they need it most"—and we do that best when VEGgies feel valued, respected, and empowered to bring their authentic selves to work. We're committed to building a culture that reflects the communities we serve, where different perspectives are celebrated, voices are heard, and everyone has equitable opportunities to grow. Saying yes to VEG means helping us become the world's veterinary emergency company, together.

Salary : $66,000 - $75,000