Experienced Veterinary Care Coordinator (Client Service Representative)

About the Role:

We are looking for passionate, talented Experienced Veterinary Care Coordinators to join our team. The Care Coordinator role is a unique position that offers immense growth potential. This position is essential to the success of the practice. The Care Coordinator performs a wide range of duties, but primarily focuses on assisting clients and ensuring consistent, compassionate and timely communication throughout each patient visit. The main goal of the Care Coordinator is to ensure clients and patients feel comforted and at-ease. This position offers the opportunity to learn and build on existing veterinary administrative skills in a supportive and caring environment.

About us:

We are a team of enthusiastic veterinary professionals with a vision to bridge the gap between general practice and emergency medicine. We understand and respect the importance of the primary care veterinarian-client-patient-relationship. Our goal is to help maintain that bond by acting as a resource when primary care is not available. We strive to consistently provide an exceptional, compassionate and convenient healthcare experience that we would want for ourselves and our loved ones.

We aim to foster a work environment that is supportive, collaborative, and fun. Our goal is to create a whole-team approach to healthcare, where every team member is invested in each of their cases. We are committed to maintaining a just culture where accountability and growth are top priorities. We empower a team of smart, creative people to provide exceptional care.

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training
• Safe work environment

Requirements:

• Minimum of 1 year experience working in veterinary medicine
• Knowledge of veterinary medicine; appropriate triage and medical terminology
• Excellent understanding of technology and software; computer-savvy
• Experience with ezyVet is a a plus, but not required
• Consistently displays a professional demeanor and accountability
• Communicates in a calm, clear, respectful and concise manner (with clients, team members and any other visitors)
• Has a friendly disposition and a desire to help others: provides a high level of care to each client
• Strong attention to detail and follow-through
• Ability to think independently and problem solve. Understands that each situation is unique and there is no “one size fits all” solution to certain issues; uses good judgment to find proper solutions for each situation
• High emotional intelligence, empathy and maturity
• Performs well in a team-oriented work environment
• Displays excellent time management skills
• Excellent problem solving skills and a positive attitude

Essential Job Functions:

• Greet clients, complete check-in procedures, assist clients with questions and concerns
• Work with technology to ensure efficient workflow
• Act as a liaison between doctors, clients, and patients
• Ensure clean appearance of the front desk, lobby, client restroom and exam rooms at all times
• Obtain client and patient information for medical records
• Respond to client messages and send messages as needed
• Create and discuss estimates with clients as needed. Ensure all appropriate forms are completed before treatments are performed
• Work closely with veterinary technicians and assist with patient treatments as needed
• Maintain the flow of each patient visit. Understand where each patient is during every step of the visit process, and consistently keep clients updated
• Review patient discharges, collect and post client payments
• Make and take client phone calls as necessary. Perform daily callbacks to check on patients and answer client questions
• Keep in consistent contact with other team members (via Google Chat and/or phones)
• Assist Virtual Care Coordinators with answering phones as needed, using a professional and compassionate tone at all times
• Continuously strive to improve the Care Coordinator position and hospital as a whole
• Assist all other healthcare team members as needed
• Other duties as needed/assigned

*Veterinary Urgent Care of the Desert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Experience:

• Veterinary: 1 year (Required)