Practice Manager

Practice Manager Community Animal Hospital | Easton, MD

Are you an experienced Practice Manager looking for a position where you can take ownership, make an impact, and grow your career within a supportive and dynamic environment? At Community Animal Hospital, we offer the ideal mix of autonomy and collaborative leadership in a well-established, vibrant practice.

Located in beautiful Easton, Maryland, Community Animal Hospital is a thriving 5-doctor veterinary practice that has been serving the Eastern Shore community since 1984. With a 4.9-star rating on Google and a long history of caring for families, we pride ourselves on offering exceptional care with a personal touch. Easton is a charming town with a thriving arts scene, small-town living, and convenient access to major metropolitan areas like Baltimore and Washington D.C., as well as the stunning Chesapeake Bay.

Our clinic is committed to providing outstanding patient care and exceptional client service, and we are looking for a Practice Manager who shares those values and thrives in a cooperative, team-driven environment.

Hear about our Medical Director Dr. Chad Hutchinsons experience with our network here.

Why Join Our Team?

• Career Growth: With strong opportunities for internal advancement, over 40% of VetEvolves leadership team members have grown within our network. We believe in nurturing talent and supporting your professional development.
• Supportive Team: Join a collaborative network of experienced veterinary professionals, providing consultation and support to help you succeed.
• Work-Life Balance: Enjoy the best of both worldsmaking an impact in your career while living in a beautiful, relaxed community with easy access to major cities.
• Retention Stability: We value our team and have industry-leading retention rates, fostering long-term growth and stability.

About the Role:
As Practice Manager, you will play a critical role in overseeing the hospitals business operations, working closely with the Medical Director to ensure high-quality patient care while optimizing business performance. You will have the autonomy to make decisions, manage daily operations, and lead a high-performing team. Your focus will be on maximizing hospital efficiency, enhancing client service, and driving sustainable growth.

Key Responsibilities:
Human Resources Management

• Recruit, develop, and retain an engaged and motivated team.
• Provide thorough training to new hires and create ongoing educational opportunities for the team.
• Lead regular staff and doctor meetings in collaboration with the Medical Director to foster communication and team cohesion.
• Cultivate a positive and collaborative culture aligned with VetEvolves core values: Serve, Evolve, Trust.
• Address and resolve employee concerns promptly and effectively.
• Implement and ensure adherence to safety and security protocols.

Business Operations

• Optimize workflows and staffing to ensure efficient operations and high levels of client satisfaction.
• Monitor key performance indicators (KPIs) including payroll, revenue, and inventory to meet financial goals.
• Collaborate with the Medical Director and Regional Manager to drive organic growth initiatives.
• Develop and implement strategies to achieve hospital performance goals.
• Oversee inventory management and ensure proper use of software systems for accurate client and patient records.
• Ensure the hospitals equipment is properly maintained and up-to-date.
• Promote continuous improvement in all areas, from patient care to business performance.
• Take on additional duties as needed to meet the needs of the hospital and community.

Core Competencies and Qualifications:

• Minimum of 2 years of experience in a managerial role within a veterinary practice or hospital, such as Practice Manager, Hospital Administrator, or similar.
• Strong leadership skills with the ability to drive results and create a motivated, high-performing team.
• Excellent communication skills, both written and verbal, with the ability to interact with individuals at all levels.
• Exceptional organizational skills and the ability to prioritize effectively in a fast-paced environment.
• Strong financial acumen, including budget management and performance analysis.
• A passion for innovation, creativity, and driving positive change.
• Ability to thrive in a collaborative, team-oriented environment while independently managing day-to-day operations.
• Willingness to relocate to or commute to Easton, MD.

Why Community Animal Hospital? At Community Animal Hospital, were more than just a practicewere a family. We are passionate about providing the highest level of care to our patients, and we take pride in building long-lasting relationships with our clients. We value every team member's contributions and work together to create an environment where everyone can grow and succeed. If you're ready for a rewarding next step in your career, we invite you to apply today.