What are the responsibilities and job description for the Client Service Representative/Reception position at VetEvolve?
Description
Animal Care Center is looking to hire a Client Service Receptionist to join our front office team. This is a full-time position. Generous benefits package for full-time employees including health insurance (single and family), 401k, supplemental insurance, paid time off, scrub allowance, pet discount, and more (see below).
Requirements
Why Us?
Animal Care Center is dedicated to providing exceptional care to our clients and their beloved pets. We foster a supportive and collaborative environment where every team member is valued and has the opportunity to grow.
Responsibilities
- Greet clients in a friendly and professional manner.
- Schedule and confirm appointments and surgeries
- Answer phone calls, emails, and in-person inquiries.
- Perform administrative tasks such as filing, data entry, and managing correspondence.
- Ensure the reception area is tidy and presentable.
- Maintain accurate records of client interactions and appointments
- Process prescription and food requests in a timely fashion correctly
- Accurately schedule appointments, surgeries and boarding reservations
- Complete daily department checklist to a high standard
- Receive and respond or process incoming communications such as emails and AllyDVM
- Confirm patients have all necessary communication and medication the doctor has prepared
- Perform end of day closing procedures in Cornerstone
- Stay up to date on patient history
- Other duties as assigned.
Generous Benefits Package for Full-Time Employees:
- Scrub Allowance: Eligible on 1st day.
- Paid Holidays: 6 Paid Holidays (Eligible on 1st day).
- Paid Time Off: 40 hours first year (accrued).
- Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment.
- Supplemental Insurance: (e.g. life insurance, critical illness, etc.) 1st of the month after 60 days of employment.
- 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained.
- Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount.
Part-Time Benefits Package (delete if not applicable):
- Scrub Allowance: Eligible on 1st day.
- 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained.
- Health Insurance: (medical, dental, vision): Single and Family, will be notified of eligibility once and if the employee meets ACA guidelines based on hours worked.
- Other Benefits: Continuing Education, Training Opportunities, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount.
Job Requirements
- High School Diploma or GED equivalent.
- Veterinary experience preferred, but not required.
- Customer Service – Knowledge of principles and processes for providing customer service
If you are ready to join a dedicated team that is making a positive impact in the community, we want to hear from you! Together, let's make every visit to our practice a positive and memorable experience for our clients and their beloved pets! Apply today.
