Veterinary Client Service Representative - 2 years experience required

Description

Veterinary Client Service Representative 

Buckeystown Veterinary Hospital

3820 Buckeystown Pike

Buckeystown, MD 21717

301.698.9930

Job Description

Are you looking to become part of a team that works well together and enjoys what they do?

We are currently looking for an experienced Client Services Representative to join our growing team. Someone who has excellent communication skills, is outgoing, compassionate, committed, and above all has a love for animals. Our Client Service Representatives play a vital role in providing an exceptional experience for our clients, by being the point person for client communications, coordinating, scheduling, and daily workflow. This is a full-time position. Compensation for this role is $16 $21/hour based on experience and opportunities for overtime. Generous benefits package for full-time employees including health insurance, paid time off, scrub allowance, pet discount, a flexible schedule, and more (see below).  Monday- Friday schedule with rotating Saturdays. 

Why Us?

At Buckeystown Veterinary Hospital, we believe that a passionate, supportive team is the foundation of exceptional care. We’re more than just a workplace – we’re a family that loves what we do and takes pride in helping animals thrive. If you're looking to work alongside people who truly value their roles, support each other, and are committed to personal and professional growth, we want YOU to be part of our growing te

Why Buckeystown Veterinary Hospital?

• A Team That Cares: We prioritize mutual respect and collaboration, creating a positive environment where each member can succeed.
• Supportive Management: Our dedicated management team works tirelessly to provide you with the resources, mentorship, and encouragement you need to thrive in your career.
• Opportunities to Grow: With a focus on career development and education, we are committed to your ongoing professional growth and success.
• A Culture That Values You: We understand that loving your job is key, and we do everything we can to make Buckeystown a place where you’re excited to come to work every day.

Responsibilities

Maintain the visual appeal for the hospital reception area greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

• Frontline Ambassador: Be the friendly face (or voice) that greets clients and their furry companions.
• Appointment Scheduling: Efficiently manage appointments, ensuring smooth flow and minimal wait times.
• Client Education: Educate pet owners on preventive care, treatment options, and wellness plans.
• Billing and Payments: Handle financial transactions with finesse and empathy.
• Complaint Resolution: Turn frowns upside down by addressing concerns and finding solutions.
• Other duties as assigned (e.g. maintaining lobby standards)

Generous Benefits Package for Full-Time Employees: 

• Scrub Allowance: Eligible on 1st day
• Paid Time Off: 40 hours first year (accrued, PTO is a combination of sick/MD safe sick leave and vacation time)
• Paid Holidays: 6 Paid Holidays (eligible after 90 days)
• Health Insurance (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
• Supplemental Insurance (e.g. life insurance, critical illness, etc.): 1st of the month after 60 days of employment
• 401k: 1st of the month following hire date (21 or older), match after 1 year
• Other Benefits: Flexible Schedule, Continuing Education, Training Opportunities, RVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount

Requirements

Requirements

• High School Diploma or GED
• Minimum of 2 years in a customer service or relevant position
• Minimum of 1 year veterinary experience preferred
• Proficient and fast keyboard typing skills
• Ability to answer multi-line phone calls and resolve issues effectively
• Ability Maintain accurate patient records
• Ability to prioritize effectively
• Ability to handle and process cash and credit card payment transactions
• Possess a high level of attention to detail and organizational skills
• Ability to work independently and in a team effectively
• Proficiency in Cornerstone software is a plus

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of interactive training and continuing development.

Salary : $21