What are the responsibilities and job description for the Customer Operations Training & Automation Facilitator - Charlotte, NC position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Role Purpose
Provides solutions to a variety of technical problems. Contributes to the completion of milestones associated with specific projects. Requires thorough understanding and application of standard theories, concepts, principles, and techniques
Key Responsibilities
Develop, deliver and/or coordinate GCE training, including but not limited to product training, soft skills training, new hire onboarding and any updates to processes training. Keep all standard operating procedures up to date. Deliver department training in large group setting and/or 1:1 session, including on-going instruction regarding policies, procedures and culture. Serve as a mentor to the department to increase understanding and process consistency
Design a more efficient onboarding program for new hires, encompassing all daily job aspects, to streamline department integration
Engage with project teams to ensure proper and adequate training is deployed to department relating to system or process changes from acquisitions, integrations, new product introductions, etc.
Serve as Service Cloud subject matter expert: engage in trouble shooting, enhancement specifications and implementations, testing, and general support while also providing occasional support to other CO service hubs for Service Cloud
Serve as an SAP ECC Power User interface between Customer Operations and IT. Submit break/fix requests with Service Now any new system issues within department. Testing of any new enhancements, project related additions, etc., as well as coordinating with further resources if needed
Responsible for any/all internal and external audits, including but not limited to TL9000, SOX, PWC, and DARM. Assist in identifying and coordinating audit participants and address any issues found in the audit
Provide oversight and ownership for the SharePoint and its content. This includes CO controlled documents, SharePoint Repository, and its Workflow functionality
Provide support/collaboration in various projects that enhance operational efficiency and improve the overall customer experience (such as order automation, GenAI, etc.) as well as support for administrative tasks
Auto req ID
436221BR
Minimum Education Required
Bachelors
Job_Category
Operations
Additional Qualifications/Responsibilities
Required Education
4-year degree required
Desired Experiences
5 years in a customer facing role with excellent written and verbal communications skills as well as demonstrated self-motivation and leadership capabilities and the ability to prioritize with minimal supervision
Experience in SAP/ECC, SFDC Service Cloud and Sharepoint
Strong interpersonal skills with a positive outlook and attitude
Proactive approach to tasks with expedited process and delivery; ability to hold others accountable to meeting deadlines
This position does not support immigration sponsorship.
The range for this position is $42,348.00 - $58,229.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.
City*
Charlotte
State*
North Carolina
Job Code
Manufacturing Manufacturing
Affiliate Sponsor
Corning
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Role Purpose
Provides solutions to a variety of technical problems. Contributes to the completion of milestones associated with specific projects. Requires thorough understanding and application of standard theories, concepts, principles, and techniques
Key Responsibilities
Develop, deliver and/or coordinate GCE training, including but not limited to product training, soft skills training, new hire onboarding and any updates to processes training. Keep all standard operating procedures up to date. Deliver department training in large group setting and/or 1:1 session, including on-going instruction regarding policies, procedures and culture. Serve as a mentor to the department to increase understanding and process consistency
Design a more efficient onboarding program for new hires, encompassing all daily job aspects, to streamline department integration
Engage with project teams to ensure proper and adequate training is deployed to department relating to system or process changes from acquisitions, integrations, new product introductions, etc.
Serve as Service Cloud subject matter expert: engage in trouble shooting, enhancement specifications and implementations, testing, and general support while also providing occasional support to other CO service hubs for Service Cloud
Serve as an SAP ECC Power User interface between Customer Operations and IT. Submit break/fix requests with Service Now any new system issues within department. Testing of any new enhancements, project related additions, etc., as well as coordinating with further resources if needed
Responsible for any/all internal and external audits, including but not limited to TL9000, SOX, PWC, and DARM. Assist in identifying and coordinating audit participants and address any issues found in the audit
Provide oversight and ownership for the SharePoint and its content. This includes CO controlled documents, SharePoint Repository, and its Workflow functionality
Provide support/collaboration in various projects that enhance operational efficiency and improve the overall customer experience (such as order automation, GenAI, etc.) as well as support for administrative tasks
Auto req ID
436221BR
Minimum Education Required
Bachelors
Job_Category
Operations
Additional Qualifications/Responsibilities
Required Education
4-year degree required
Desired Experiences
5 years in a customer facing role with excellent written and verbal communications skills as well as demonstrated self-motivation and leadership capabilities and the ability to prioritize with minimal supervision
Experience in SAP/ECC, SFDC Service Cloud and Sharepoint
Strong interpersonal skills with a positive outlook and attitude
Proactive approach to tasks with expedited process and delivery; ability to hold others accountable to meeting deadlines
This position does not support immigration sponsorship.
The range for this position is $42,348.00 - $58,229.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.
City*
Charlotte
State*
North Carolina
Job Code
Manufacturing Manufacturing
Affiliate Sponsor
Corning
Salary : $42,348 - $58,229
