What are the responsibilities and job description for the Customer Operations Training & Automation Facilitator position at Corning?
Requisition Number : 65719
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Role Purpose
Provides solutions to a variety of technical problems. Contributes to the completion of milestones associated with specific projects. Requires thorough understanding and application of standard theories, concepts, principles, and techniques
Key Responsibilities
- Develop, deliver and / or coordinate GCE training, including but not limited to product training, soft skills training, new hire onboarding and any updates to processes training. Keep all standard operating procedures up to date. Deliver department training in large group setting and / or 1 : 1 session, including on-going instruction regarding policies, procedures and culture. Serve as a mentor to the department to increase understanding and process consistency
- Design a more efficient onboarding program for new hires, encompassing all daily job aspects, to streamline department integration
- Engage with project teams to ensure proper and adequate training is deployed to department relating to system or process changes from acquisitions, integrations, new product introductions, etc.
- Serve as Service Cloud subject matter expert : engage in trouble shooting, enhancement specifications and implementations, testing, and general support while also providing occasional support to other CO service hubs for Service Cloud
- Serve as an SAP ECC Power User interface between Customer Operations and IT. Submit break / fix requests with Service Now any new system issues within department. Testing of any new enhancements, project related additions, etc., as well as coordinating with further resources if needed
- Responsible for any / all internal and external audits, including but not limited to TL9000, SOX, PWC, and DARM. Assist in identifying and coordinating audit participants and address any issues found in the audit
- Provide oversight and ownership for the SharePoint and its content. This includes CO controlled documents, SharePoint Repository, and its Workflow functionality
- Provide support / collaboration in various projects that enhance operational efficiency and improve the overall customer experience (such as order automation, GenAI, etc.) as well as support for administrative tasks
Required Education
Desired Experiences
Strong interpersonal skills with a positive outlook and attitude
This position does not support immigration sponsorship.
The range for this position is $42,348.00 - $58,229.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.
Corning Puts YOU First!
We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com .
Salary : $42,348 - $58,229
