Director of Housekeeping - Las Vegas, NV

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full-Time in Las Vegas, NV - Associate - $70k - $75k

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home . Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities : Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Director of Housekeeping leads and manages the third-party housekeeping and laundry relationships to ensure the Sentral cleanliness and service standards are met for every guest and resident. This role is responsible for ensuring the cleanliness and high standards of homesharing, hoteling and residential apartments. This person trains housekeeping teams utilizing the latest technology and ensures impeccable levels of cleanliness and upkeep. This person will help implement inventory, service levels, quality-control audits, cost controls and ensure expenses are carefully managed.

This is an in-person position located on-site of the property.

What You'll Do :

Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service

Manage the third-party vendor relationship for laundry and housekeeping; will manage internal Sentral team if there is one

Ensure housekeeping team is always attentive, friendly, helpful, and courteous to all guests, managers, and fellow co-workers

Develop service standards and procedures for the community / company, including scorecards and ways to measure quality control and service-level

Ensure that all Housekeeping associates have been thoroughly trained and are consistently following service standards and procedures

Administer scorecards and performance evaluations and conduct daily stand-up

Ensure all Housekeeping associates have been trained to use mobile smartphone applications and all systems needed to complete a job (Breezeway, Entrata, Guesty, Dash, etc.)

Provide daily cleaning assignments to housekeeping team

Inspect cleanliness and ensures standards are met, perform quality control inspections of units and building

Effectively communicate with the Hospitality Experience Manager to update the room status and any delays that will affect guests or residents when necessary

Assist with laundry coordination, including pick-up / delivery schedule and instruction of housekeeping team as needed

Maintain, track, and organize housekeeping consumable supplies, cleaning kits, linens, and other inventory, including restocking of soaps, shampoos and various kitchen and apartment items

Implement and work directly with the General Manager on cost controls and expense management related to housekeeping and inventory

Determine storage areas for inventory and set-up if not already established

Work with Hospitality Experience Manager to ensure gifts / amenities for guests and residents are stocked and ready for each check-in

Work directly with Director of Building Services and / or Director of Property Operations for residential cleans and communication

Perform difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in administering disciplinary procedures; maybe through third-party if Sentral does not have internal housekeeping

Ensure confidentiality and security of guest rooms

Report maintenance deficiencies and items in need of repair

Use mobile smartphone / applications / technology to communicate with the team and report progress

Perform other related duties and assignments as needed and assigned

Additional Qualifications / Responsibilities

Skills and Experience

3-5 years in a Housekeeping Manager / Supervisor Role (Preferred)

3 years of Hotel Experience (Preferred)

Thorough knowledge of the Housekeeping field, whether hotel or Airbnb-related

Proven success in a leadership role - creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team

Must be detail oriented, adaptable / flexible and thrive in a high-pressure environment

Willingness to learn and use new technology, specifically mobile applications, to streamline job processes and communicate work progress

Strong oral and written communication skills

Highly organized

Driven to deliver high-end experience for guests and residents

Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem

Ability to work flexible schedule, including evenings and weekends

Sentral Benefits

Healthcare Coverage : We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.

Time Off : Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.

Matching 401K : To help you reach your savings goals, we offer a 401(k) plan with a match.

Career Development : We offer extensive learning and development opportunities to support growth.

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role :

Ascend / descend a ladder to complete various maintenance tasks

Position self to install equipment in fixed spaces and at awkward angles in a repetitive manner and / or extended periods of time

Work in a space that includes indoor and outdoor spaces, with and without covering

Move throughout the property as needed

Transport boxes and equipment weighing up to 25-30 pounds

Communicate with other persons in the building

Observe details in surrounding areas and on a screen

Salary : $70,000 - $75,000