What are the responsibilities and job description for the Network Support Analyst position at VetJobs?
Job Description
Job Description :
In this role, you will collaborate with local and remote technical teams and vendors to support back-end infrastructure operations and projects. Translate business inputs into system requirements, represent IT in discussions, and ensure adherence to corporate standards.
Key Responsibilities :
Provide physical support for all aspects of network, compute, data / voice infrastructure, diagnosing and resolving hardware and software issues across office, field, and manufacturing sites.
Liaise and execute tasks with global support teams, vendors, and managed services providers (MSPs).
Perform Network Monitoring and Troubleshooting.
Contribute to end-to-end delivery of projects with a focus on localized processes associated with procurement, staging, installation and asset lifecycle management.
Develop and maintain relationships with business contacts, ensuring problem resolution and facilitating system change management.
Coordinate on-site and remote support, offering after-hours assistance on a rotational basis.
Work in a supportive environment with a strong safety and security focus.
Ensure all applicable corporate IT standard processes and procedures are followed.
Coordinate support for on-site and other remote sites as required.
Facilitate the end-to-end delivery of IT solutions from ideation, cost estimation, and requirements gathering through to deployment and support.
Proactively identify opportunities for improvement to strive towards operational excellence.
Travel as required to support operational and project deliverable requirements.
Skill Requirements :
To be successful for this role, it is desired that the candidate will have knowledge, skills, experience, and willingness to bring :
Experience in physical infrastructure support, problem diagnosis, equipment handling, and knowledge of facility and business considerations.
Proficiency and comprehension of the platforms essential for facilitating the delivery of infrastructure services, including but not limited to cloud-based solutions, virtualization technologies, and networking.
Technical expertise in storage and server hardware, telecommunication services, TCP / IP networking, and ServiceNow tools.
Proficiency in troubleshooting issues related to power, cooling, and backup systems.
Previous experience in large or multinational companies, with a focus on virtual teams, planning, process adherence, and cultural awareness.
Ability to apply design principles to create efficient and reliable cabling solutions across various environments.
Strong interpersonal skills, effective communication, and the ability to build relationships at all levels.
Proficiency in planning, coordination, multitasking, and self-motivation with minimal direction.
Willingness to learn new technologies, adapt to change, and familiarity with Agile methodologies.
Resourcefulness, strong problem-solving aptitude, attention to detail, and an analytical approach.
Customer service excellence with a proven ability to resolve problems in a timely and professional manner.
Ability to anticipate and identify problems, develop implementation plans, and work harmoniously in a team environment.
Relevant network and service management certifications would be highly regarded.
Minimum of 3-5 years of professional IT experience.
Familiarity with deployment of the latest network technologies such as SD WAN, Zero Trust, and SDP.
Computing Environment :
Expertise in supporting Windows Server / Storage (NetApp, Dell EMC, etc.) / etc.
Experience in Network support covering Radio / Wireless – Motorola, Aviat and Cisco / Juniper / Fortinet / Palo Alto devices, etc.
Familiarity with ESM – ServiceNow / Cloud-AWS / Azure
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Network Support Analyst?
Sign up to receive alerts about other jobs on the Network Support Analyst career path by checking the boxes next to the positions that interest you.
