What are the responsibilities and job description for the CUSTOMER SERVICE REP position at Vets Hired?
Customer Service Representative
The Customer Service Representative shall serve customers with the best services by attending to customer queries educating clients on different services and products and resolving customer complaints. The main aim is to provide outstanding customer service.
The Customer Service Representative shall be accountable to and supervised by the Office Supervisor and Customer Service Coordinator.
Essential Job Functions :
Process a high volume of orders with extreme accuracy.
Provide direct support to the Sales Representatives.
Able to manage a multiline phone system.
Receive phone orders from customers and enter accurate information into the business system.
Answer transferred calls and satisfy the customers queries with the best knowledge and experience.
Assist Sales Representatives as required in researching account issues in a timely and efficient manner.
Provide proper product and service information; in case of lack of knowledge transfer the call to the Customer Service Manager or research with the help of the appropriate department(s) to provide accurate information.
Ensure accurate and timely followup with existing and potential customers.
Maintain accurate recordkeeping.
Supplemental Job Functions :
Minimum Knowledge Skills and Abilities :
Excellent communication skills in speaking and writing.
Good interpersonal skills.
Strong organizational and time management skills.
Ability to research billing issues and recognize the documentary process.
Strong mathematical skills and required typing speed.
Data entry experience is required.
Preferred Knowledge Skills and Abilities :
High School Diploma and / or five years of jobrelated experience.
Strong verbal and written communication skills.
Computer experience preferably with all Microsoft applications.
Ability to adapt to changing priorities in a fastpaced environment.
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Vacancy : 1
