What are the responsibilities and job description for the Senior Security Officer - San Jose Public Library position at Vets Hired?
About the job Senior Security Officer - San Jose Public Library
Positions & Duties
This position requires afternoon to early evening availability Monday - Sunday. Shift rotation may be required and will be based on the needs of the department.
Under the direction of the Facilities Program Manager, this position is responsible for performing work focused around ensuring security services at any of the 24 San Jose Public Library branches and providing a safe environment for staff and the public. The Security Officer will monitor and secure library property against criminal activity and damage, as well as maintain pleasant welcoming atmosphere for staff and customers. The Security Officer will monitor inside the library building, as well as the outside perimeter of library building and library parking lot. Duties include, but are not limited to :
- Interact with a diverse population of library customers and employees to preserve a safe and inviting community environment; provide customer service to library customers, such as providing general information and assistance.
- Patrol multiple library branch locations, including building interior and exterior, to identify and deter illegal activities, report suspicious behavior or dangerous situations, while promoting a positive visual presence.
- Address and deescalate library security situations, such as SJPL Behavior Policy violations and interact with library customers in a positive manner.
- Determine, using sound judgement, the best means of resolving security situations, including informing customers about library policies, reporting incidents appropriately to local law enforcement, producing accurate documentation / reporting, warning customers of rule infractions or violations, and assisting staff with escorting people out and serving suspension paperwork.
- Investigate and document potentially hazardous conditions and communicate with library facilities, executive management, Police, Fire, and other agencies as appropriate; liaise with the partner University Police Department and San Jose Police Department, as needed;
- Write incident reports of library conduct policy violations, activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Maintain security-related records and information.
- Draft library customer suspensions requests and serve suspension paperwork; gather and present data related to incidents.
- Evaluate and recommend revision of security and emergency procedures and policies.
- Interpret, implement and relay legal statutes, laws, departmental policies, procedures, and regulations.
- Provide security-related trainings to Library staff.
- May provide training to contract security officers, monitor effectiveness and evaluate process improvements; ensure current training of all security personnel is complete.
- Respond to emergencies at any of the branch libraries; ensure accurate reporting and follow up with Library executive management; Respond to medical emergencies and may provide first aid or CPR.
- Current CPR and American Red Cross Standard First Aid certification desired, but not required time of hire. Training can be provided.
Qualifications
Minimum Qualifications
Education : Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate)
Experience : Four (4) years of experience in security, safety, or law enforcement for Senior Security Officer.
Licenses or Certificates : Possession of a valid State of California Drivers license.
Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include :
