What are the responsibilities and job description for the Network Specialist/ Help Desk Technician position at VGroup Inc?
Job Description
Job Description
For more details, please connect with Ibad Ullah Khan at 971-431-1753 or email at ibadk@vgroupinc.com
End Client : State of Tennessee
Job Title : Network Specialist / Help Desk Technician
Duration : 9 Months
Start Date : ASAP
Position Type : Contract
Number of Hours : 37.5 Hours a Week
Location : Nashville, Tennessee 37243 (Remote)
Interview Type : Webcam
Ceipal ID : STN_HD024_IK
Position ID : 64024
Department : TNDHS
Description : We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
Required Skills :
- Customer Support for DHS Applications
- Following up with customers to ensure full resolution of issues
- Installing or changing software to fix issues
- Remotely accessing software to resolve issues
- Diagnosing problems
- Reset AD and mainframe passwords and unlock accounts
V Group Inc. is an IT Services company that supplies IT staffing, project management, and delivery services in software, network, help desk, and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards / contracts with the following states : CA, FL, GA, MD, MI, NC, NY, OH, OR, PA, SC, VA, and WA, CT, TN. If you are considering applying for a position with V Group or partnering with us on a position, please feel free to contact me with any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
Website : www.vgroupinc.com
LinkedIn : www.linkedin.com / company / v -group /
Facebook : www.facebook.com / VGroupIT
Twitter : www.twitter.com / vgroupinc
