What are the responsibilities and job description for the Bilingual Member Support & Enrollment Specialist position at Vheda Health?
About Vheda Health
Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.
We're Hiring a Bilingual Member Support & Enrollment Specialist to Join Our Team!
Are you enthusiastic, empathetic, and tech-savvy? Do you excel in creating positive experiences for others? If so, Vheda Health wants you on our Member Experience team! We are looking for a full-time Member Support & Enrollment Specialist to be at the forefront of our member engagement efforts, ensuring each member receives exceptional support and a seamless enrollment process. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings, or as needed for training purposes.
Key Responsibilities
Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.
We're Hiring a Bilingual Member Support & Enrollment Specialist to Join Our Team!
Are you enthusiastic, empathetic, and tech-savvy? Do you excel in creating positive experiences for others? If so, Vheda Health wants you on our Member Experience team! We are looking for a full-time Member Support & Enrollment Specialist to be at the forefront of our member engagement efforts, ensuring each member receives exceptional support and a seamless enrollment process. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings, or as needed for training purposes.
Key Responsibilities
- Member Support: Provide outstanding phone support to members, addressing their needs and concerns with patience and professionalism.
- Enrollment Assistance: Guide members through the enrollment process, ensuring they understand each step and feel comfortable with the technology involved.
- Technical Troubleshooting: Resolve technical issues related to mobile and desktop technologies, ensuring members can access and use our services without difficulty.
- Effective Communication: Maintain clear, concise, and effective communication with members in English and Spanish, helping them navigate our programs and services.
- Positive Member Experience: Ensure a positive and seamless experience for all members, going above and beyond to meet their needs.
- Written and verbal fluency in English and Spanish.
- High school diploma or equivalent.
- Proven experience in a call center or customer service environment.
- Excellent phone communication skills, with the ability to convey information clearly and empathetically.
- Ability to troubleshoot various mobile and desktop technologies.
- Availability to work additional hours on weekdays and Saturdays, as needed, to meet business demands (Standard Shift: Monday through Friday, 1pm-9pm Eastern / 12pm-8pm Central / 11am-7pm Mountain / 10am-6pm Pacific).
- Strong ability to work collaboratively within a team environment, supporting colleagues and contributing to team success.
- Excellent problem-solving skills, with a proactive approach to identifying and resolving issues.
- Ability to adapt to changing situations and environments, demonstrating flexibility and resilience.
- A genuine passion for providing exceptional customer service and improving member experiences.
