What are the responsibilities and job description for the Customer Service Representative position at VIA Appliance Services?

Benefits / Perks

Insurance : Health (Medical and Prescription), Dental, Vision, Voluntary Life, Short-Term and Long-Term Disability, Accident and Critical Illness
Employee Assistance Program (EAP)
Paid Time Off
Paid Holidays
Retirement Plan
Bonus Pay
Paid Training
Growth and Career Advancement Opportunities

Job Summary

VIA INC. is looking for a Customer Service Representative to join our team! As a Customer Service Representative you are responsible for handling service requests and customer complaints, as well as the coordination of our Technician's schedules to maximize productivity and ensure prompt, courteous, and efficient service to all customers. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities

Receive incoming and make outbound calls in a professional and courteous manner

Schedule customers, collect payments and billing

Assign jobs based on routes and driver location

Customer data entry

Proactively gain and maintain a full understanding of our portfolio of products and services

Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities

Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent

Qualifications

Prior customer service experience

Have strong soft and active listening skills

Previous experience in Appliance Repair background major plus point

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

Apply for this job

Receive alerts for other Customer Service Representative job openings

Not the job you're looking for? Here are some other Customer Service Representative jobs in the Crofton, MD area that may be a better fit.

Customer Service Representative

Buddy Pool Service LLC., Cockeysville, MD

Customer Service Representative

What are the responsibilities and job description for the Customer Service Representative position at VIA Appliance Services?

What is the career path for a Customer Service Representative?

Not the job you're looking for? Here are some other Customer Service Representative jobs in the Crofton, MD area that may be a better fit.

We don't have any other Customer Service Representative jobs in the Crofton, MD area right now.

AI Assistant is available now!