AVP Clinical Services

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission.

Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.

We Provide Excellent Benefits Including

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best Orientation and Onboarding program you’ve experienced
• Seasoned Hospice leaders guiding your career growth
  
  

Summary

Responsible for oversight and direction of the Homecare, HART, Kids Path Pediatric Program, and NC In-Patient Units in the Charlotte Region of VIA Health Partners service area. Provides direct supervision of Directors and others who are responsible for day-to-day supervision of clinical and administrative staff within these programs. Ensure exceptional patient care is provided in accordance with established organizational procedures and government regulations. Serves as the alternate designee for SC AVP of VIA Health Partners. The VIA Health Partners SC AVP serves as alternate for the VIA Health Partners AVP.

Essential Functions

• Assumes responsibility for oversight and direction for hospice and palliative care programs.
• Ensures clinical care is effective and meets/exceeds the needs of patients and families.
• Ensures service is provided within structure, policy, and regulatory environment required by Hospice.
• Ensures documentation meets all standards as designated by Hospice.
• Cross trains with other AVPs to ensure continuity of leadership across programs and regions.
• Complies with all expectations of quality improvement activities to continuously monitor, evaluate, and improve performance.
• Effectively supervises Clinical Directors and other direct reports
• Provides leadership through establishing professional and clinical performance goals. Conducts staff meetings and appropriate training as required. Instructs Directors, Team Managers and staff regarding policy, procedures, government, and programmatic changes.
• Ensures all clinical and administrative staff function in accordance with established procedures and regulatory requirements.
• Ensures staff is operating in accordance with Exceptional Care Guidelines, including Expected Behaviors and adherence to VIA Health Partners’ Core Values.
• Ensures staff are compliant with VIA Health Partners requirements such as education, certifications, vaccinations.
• May participate in or lead quality improvement activities.
• In conjunction with Human Resources, effectively recruits, onboards, trains, and retains new employees.
• Responsible for all clinical and administrative functions of business units including established metrics such as quality (CAHPS), and P&L.
• Assumes responsibility for effective administration of Clinical Team functions
• Participates in budget process and ongoing financial review.
• Administers material resource allocations and budgetary distributions.
• Actively uses available reports and statistical data to manage programs effectively and efficiently.
• Ensures all patient care meets professional, organizational, regulatory, licensure, and accreditation standards through ongoing monitoring and improvement activities.
• Interprets all organizational policies and procedures; ensures compliance.
• Assumes responsibility for professional development and staying abreast of current trends in healthcare field.
• Ensures timely incorporation of new information and methods into practice. Plans and directs continuing education activities.
• Approves time sheets/PTO requests and generates PAFs for direct reports.
• Ensures compliance with regulatory requirements for inpatient and residential hospice
• Assures implementation of and compliance with all clinical policies and procedures, licensing and certification rules, regulations, and guidelines.
• Adheres to all policies, procedures and regulations regarding patient care, conduct, safety, fire, security, and risk management.
• Assumes responsibility for establishing and maintaining professional relationships with other providers, patients and families, and vendors.
• Acts as resource for communities within region to promote partnerships between Hospice and Long-Term Care Communities, Hospital Systems, and physician practices, and ensures a strong rapport is developed and maintained.
• Responds to customer concerns and facilitates prompt resolution of issues. Recommends appropriate changes in practice based on concerns.
• Utilizes feedback from patients and families, Long-Term Care Communities, Hospitals, physician practices and other referral sources to provide excellent customer service.
• Presents and maintains a high professional image.
• Actively participates in community-related events to foster on-going relationships with potential referral sources and donors.
• Assumes responsibility for establishing and maintaining effective working relationships with leadership and staff in other departments
• Attends meetings and participates actively in internal organizational activities. Reports and acts on potential issues for improvement, participates on management teams, and participates in quality assurance audits as needed.
• Keeps other leadership and supervisors well informed on area activities including sharing best practices and initiatives to resolve problems.
• Collaborates with Human Resources on staff policy interpretation and implementation.
• Actively participate in and facilitate cross-departmental committees and/or meetings to enhance intradepartmental communication.
• Assumes responsibility for related duties as required or assigned
• Leads/oversees special projects, teams, committees when assigned.
• Keeps work area clean, secure, and well maintained.
• May perform other duties as required.
  

Qualifications

Minimum Qualifications

• Bachelor’s degree in related healthcare field required; Master’s degree preferred. Or the equivalent combination of education, technical certifications, training, and work experience.
• Active Registered Nurse license in required.
• Minimum 5 years related experience required with increasing management responsibilities. Related experience includes home health/hospice, oncology, and medical surgical.
• Proficiency in Microsoft Office suite is required.