What are the responsibilities and job description for the Customer Service Coordinator I position at Viant Medical?
Monday - Friday 8:00am-5:00pm
Position Description/Responsibilities:
Position Description/Responsibilities:
- The position is responsible ensures customer satisfaction by meeting customer needs in courteous timely manner and tracks, follows-up and resolves customer’s outstanding issues in a timely fashion.
- Provides excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
- Documents and communicates customer concerns to the proper channels.
- Assist directly or route customers to the appropriate personnel for assistance.
- Demonstrates Viant values.
- This position has the authority to works in prescribed discipline and completes tasks utilizing checklist and processes. Receives direction from the Customer Service Coordinator III.
- Possesses written and oral communications skills sufficient to speak clearly and distinctly, write compound and complex sentences, and read simple instructions in English.
- Computer skills: MS Office Word, Excel, Outlook, and PowerPoint.
- Processes sales orders via fax, phone or email, web site, ECWID, and any other source, follow-up on tracking shipments and/or discrepancy resolution, or returns. Send order confirmations back to customers via fax or email.
- Works with sales team to provide product information, pricing, quotations and other support as applicable.
- Populates reports on a daily basis.
- Tracks all complaint forms.
- Processes STAT orders to local hospitals, possibly deliver if needed.
- Files purchase orders, sales orders, and other documents as required.
- Assures the confidentiality of customer lists and other sensitive company information.
- Assists with cycle counting and cycle count analysis.
- Complies with all applicable Quality System requirements.
- Participates and provides input for process improvement programs.
- Always follow all safety procedures
- Standard office equipment, calculator, computer, printer, and shipping software.
- High school diploma or equivalent.
- Must be detail oriented, organized, possess good analytical, verbal and written communication skills.
- APICS accredited preferred.
- 0 - 2 years experience in customer service.
