Customer Service Coordinator I

Monday - Friday 8:00am-5:00pm   Position Description/Responsibilities: The position is responsible ensures customer satisfaction by meeting customer needs in courteous timely manner and tracks, follows-up and resolves customer’s outstanding issues in a timely fashion. Provides excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. Documents and communicates customer concerns to the proper channels.  Assist directly or route customers to the appropriate personnel for assistance. Demonstrates Viant values. Position Authority This position has the authority to works in prescribed discipline and completes tasks utilizing checklist and processes. Receives direction from the Customer Service Coordinator III. Skills Possesses written and oral communications skills sufficient to speak clearly and distinctly, write compound and complex sentences, and read simple instructions in English. Computer skills: MS Office Word, Excel, Outlook, and PowerPoint. Essential Functions Processes sales orders via fax, phone or email, web site, ECWID, and any other source, follow-up on tracking shipments and/or discrepancy resolution, or returns. Send order confirmations back to customers via fax or email. Works with sales team to provide product information, pricing, quotations and other support as applicable. Populates reports on a daily basis. Tracks all complaint forms. Processes STAT orders to local hospitals, possibly deliver if needed. Files purchase orders, sales orders, and other documents as required. Assures the confidentiality of customer lists and other sensitive company information. Assists with cycle counting and cycle count analysis. Complies with all applicable Quality System requirements. Participates and provides input for process improvement programs. Always follow all safety procedures Equipment Used Standard office equipment, calculator, computer, printer, and shipping software. Qualifications High school diploma or equivalent. Must be detail oriented, organized, possess good analytical, verbal and written communication skills. APICS accredited preferred. Job Experience 0 - 2 years experience in customer service.