Account Manager

Job Title: Account Manager

Location: RemoteDepartment: SalesReports To: VP of Sales and Client Success

Company Overview:

Founded in early 2002, viaPeople set out to redefine the human resources software industry by adopting a unique business model. Unlike competitors that offered one-size-fits-all solutions, we committed to developing best-of-breed products tailored to the distinct needs of our clients. Our approach combines expert-driven design with exceptional flexibility to address even the most complex requirements, all while maintaining a steadfast focus on product excellence, relationship management, and superior service quality. With over two decades of experience in optimizing people management, viaPeople delivers bespoke HR software solutions that adapt to your needs, supported by a reliable and responsive vendor. Our suite of offerings includes top-tier performance management, succession planning, and 360-degree feedback solutions, characterized by flexible functionality and an unparalleled level of service.

Job Overview:

We are seeking a dynamic and proven Account Manager to join our thriving Sales team. The ideal candidate will play a pivotal role in driving business growth by fostering strong client relationships, increasing revenue, and ensuring optimal account health.This position requires a strategic thinker with excellent communication skills, strong organizational abilities, and a commitment to delivering exceptional client service.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for assigned accounts, ensuring effective communication and fostering strong, long-term relationships.
• Revenue Growth: Identify and capitalize on opportunities to upsell and cross-sell additional services and solutions to existing clients.
• Account Health: Monitor and manage the health of client accounts, addressing any issues promptly and effectively to ensure client satisfaction.
• Project Management: Work side-by-side with viaPeople’s operations team to deliver core services and solutions to clients, ensuring projects are completed in a timely, high-quality manner.
• Strategic Planning: Develop and implement account strategies to meet client needs, business objectives, and evolving talent management strategies.
• Reporting: Prepare and present regular reports on account performance, including metrics, insights, and recommendations for improvement.
• Sales Operations: Deliver timely and accurate inputs for forecasting, invoicing, contracting, and deal tracking.
• Problem-Solving: Proactively identify potential challenges and develop creative solutions to address client issues and enhance service delivery.
• Collaboration: Work closely with internal teams, including operations, customer support, and product development, to align efforts and achieve client goals.

Qualifications:

• Experience: Proven experience in account management or a similar client-facing role, preferably within the SaaS or technology sector. Experience in HR Tech is a plus.
• Education: Bachelor’s and/or Master’s degree in Business Administration, Marketing, Communications, or a related field. Relevant certifications are a plus.
• Client Relationship Management: Demonstrated ability to build and maintain strong client relationships and manage client expectations effectively.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and persuasively.
• Organizational Skills: Strong organizational and time management skills, with the capability to handle multiple accounts and prioritize tasks efficiently.
• Problem-Solving Abilities: Proactive and creative problem-solving skills, with a track record of resolving client issues effectively and innovatively.
• Technical Proficiency: Familiarity with CRM software and other relevant tools; experience with SaaS platforms is highly desirable.
• Analytical Skills: Ability to analyze account performance, generate insights, and implement strategies to enhance client satisfaction and business growth.
• Attention to Detail: Meticulous attention to detail, ensuring accuracy in client communications, documentation, and project management.
• Flexibility and Adaptability: Ability to adapt to changing client needs and priorities, and manage expectations in a dynamic environment.
• Team Collaboration: Proven track record of working effectively as part of a team, collaborating with colleagues to achieve common goals.
• Commitment to Deadlines: Strong commitment to meeting deadlines and delivering high-quality work under pressure.
• Customer-Centric Approach: A genuine commitment to delivering exceptional customer service and exceeding client expectations.
• Negotiation Skills: Strong negotiation skills, with experience in managing contracts and driving favorable outcomes for both the client and the company.

Leadership Qualities: Ability to take initiative, lead client meetings, and drive projects forward while maintaining a positive and professional demeanor.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Plainsboro Township, NJ 08536