What are the responsibilities and job description for the Senior Software Engineer - Professional Services position at Vibes?
Vibes helps marketing, loyalty, and customer experience professionals at the world's most respected brands create personal, revenue-driving and long-term mobile engagement between consumers and the brands they love. Industry leaders like Chipotle, The Children's Place and Polo Ralph Lauren use Vibes to activate and grow customer relationships with timely, relevant, high-volume mobile messaging at a global scale. Our intelligent mobile engagement platform enables marketers to seamlessly connect with their customers using a data-rich and API-packed platform that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com.
Position Overview :
We are seeking an experienced and impact-driven Senior Software Engineer to join our innovative, primarily remote team. In this role, you'll leverage your expertise to design, build, and enhance our cloud-based applications while driving technological excellence across teams. With a strong focus on backend development in native AWS services, Ruby on Rails, some front end, and infrastructure management on AWS using Terraform, you will contribute to creating systems that are robust, scalable, and efficient.
As a Senior Software Engineer, you'll go beyond code by mentoring team members, refining processes, and shaping systems to meet evolving business needs. Your ability to think strategically, adapt to challenges, and inspire those around you will be critical as you collaborate across disciplines to deliver high-impact solutions.
This is a unique opportunity to influence the future of digital consumer engagement-a space where personalized, scalable interactions are rapidly transforming how brands connect with consumers. If you are passionate about building innovative technology that drives value for large enterprises and fostering collaboration, this role offers an exciting path to grow and make a difference.
This is a full-time, hybrid position based in the greater Chicago metro area, reporting to the Director of Engineering. In 2024, Vibes was recognized as a Built In Best Hybrid Place to Work.
Responsibilities
- Evangelize technology and drive system evolution to meet business and technical need of our customers.
- Mentor and support team members, fostering their growth and success.
- Proactively challenge and adjust team processes, ensuring continuous improvement.
- Develop and maintain robust, scalable, and high-performance solutions using native AWS services like Event Bridge, Step Functions, SQS, Lambda, and custom built Ruby on Rails applications.
- Implement and guide our Technical Account Managers to implement workflows in Tray.io and Wyng, a platform to create digital experiences.
- Collaborate with cross-functional teams to understand requirements, architect solutions, and deliver features within established timelines.
- Deploy and manage infrastructure components on AWS cloud using Terraform, ensuring reliability, security, and scalability.
- Troubleshoot and debug issues across the full stack, from frontend UI elements to backend database queries.
- Own systems by designing and implementing larger initiatives, owning production operations and monitoring of the system, and being aware of its SLAs.
Requirements & Qualifications
Our Core Values :
Compensation and Benefits
The compensation range for this role is $135,000 to $150,000. Final compensation will be determined by factors such as relevant work experience, skills, and certifications. Vibes offers a full slate of benefits from competitive salaries, options, medical, dental and vision coverage, short- and long-term disability, life insurance, 12 paid holidays, flexible vacation, summer Fridays, Winter Holiday break, commuter benefits, a 401(k) plan and match, and a paid parental leave program.
Equal Opportunity
Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
Salary : $135,000 - $150,000
