What are the responsibilities and job description for the Account Manager position at Vibrant Wellness?
Client Account Manager (CAM) | Vibrant Wellness
About Vibrant Wellness: At Vibrant Wellness, we are transforming healthcare with cutting-edge diagnostic testing and innovative solutions designed to empower practitioners and improve patient outcomes. As a trusted leader in the health and wellness industry, we collaborate with top academic institutions like Mayo Clinic, Johns Hopkins, and Columbia University to advance integrative medicine. Our commitment to research, innovation, and exceptional client service sets us apart as a full-service laboratory dedicated to supporting healthcare providers worldwide.
The Opportunity: We are seeking a dynamic and proactive Client Account Manager (CAM) to join our team. In this role, you will act as the primary point of contact for our existing ordering accounts, fostering relationships, driving revenue growth, and ensuring exceptional client satisfaction. You will play a pivotal role in representing Vibrant Wellness at industry events, supporting clients in the field, and collaborating with our Regional Sales Managers to meet regional and company-wide objectives.
Key Responsibilities:
- Serve as the primary liaison for ordering accounts, providing exceptional service and fostering long-term relationships.
- Monitor account performance, identify growth opportunities, and collaborate with RSMs to drive sales.
- Conduct in-person, virtual, and phone meetings with clients to share updates and uncover new opportunities.
- Attend industry events, including conferences and trade shows, to represent Vibrant Wellness and strengthen client relationships.
- Be present in the field as needed to support clients and ensure their needs are met.
- Utilize HubSpot to manage client interactions and maintain accurate records.
- Support WellProZ initiatives by collaborating with clients to develop and enhance tailored WellProZ shops.
What We’re Looking For:
- Proven experience in client account management, preferably in the healthcare or wellness industry.
- Strong interpersonal and communication skills, with a passion for building relationships.
- A proactive, team-oriented mindset with the ability to collaborate effectively with RSMs and internal teams.
- Ability to adapt to a dynamic, fast-paced environment and take on additional responsibilities as needed.
- Familiarity with CRM systems (HubSpot experience is a plus).
Why Join Vibrant Wellness?
- Be part of a forward-thinking company at the forefront of healthcare innovation.
- Collaborate with a passionate team dedicated to improving patient outcomes and advancing integrative medicine.
- Opportunities for professional growth and development in a dynamic and supportive environment.
If you are ready to make a difference in the healthcare industry and thrive in a role that values collaboration, innovation, and client satisfaction, we’d love to hear from you. Apply now to join the Vibrant Wellness team!
