What are the responsibilities and job description for the BSC Customer Service Representative position at VIBRANT WORKS?
Job Details
Description
JOB SUMMARY:
The Customer Service Representative serves as a primary customer contact person. This role will enter purchase orders into the computer system and answer inquires relating to orders, product, performance, delivery lead times and other product/company information.
JOB FUNCTIONS AND RESPONSIBILITIES:
- Receive customer purchase orders from e-mail, e-commerce or other Internet means, fax and telephone.
- Enter purchase orders into computer. Annotate customer number; create sales order number and shipping date. Ensure price and minimum order quantity accuracy.
· Cold-Call primary contacts in order to sell products.
· Handle orders and correspondence related to various accounts.
· Maintain current customer services workbook, including price sheets, promotional materials, and other documents as required.
· Maintain a system to ensure timely follow-up calls.
· Quote product prices based on customer category.
· Coordinate and communicate with Warehouse Manager to ensure timely delivery of orders.
· Mail samples and brochures to prospective clients.
- Address customer concerns and complaints; keep Quality Control involved in any customer feedback as per ISO requirements.
- Maintain a library of directories.
- Prepare and distribute reports.
- Set up new customer accounts in the computer system.
- Provide E-Commerce Support functions including customer set up, order processing, resolving customer complaints.
Qualifications
EDUCATION/EXPERIENCE:
- High school diploma or the equivalent
- Two to four years of experience in customer service
SKILLS/ABILITIES:
- Ability to operate standard office equipment, including copy machine, fax machine, scanner and telephone
- Ability to operate computer and software, including word processing, spreadsheets, and job specific software
- Ability to remember stock numbers and price changes
- Knowledge of basic math
- Ability to work independently
- Effective written and verbal communication skills, including communication over the phone and e-mail
- Ability to investigate and resolve problems with customers
PHYSICAL REQUIREMENTS:
- Must be able to lift up to 25 lbs.
