What are the responsibilities and job description for the Dispatch Coordinator position at VIC the PICC?
VIC the PICC ("VTP") is a specialized healthcare provider focused on vascular access consulting services to acute care hospitals, skilled nursing facilities and home healthcare. We provide vascular access device insertion services, post access support services including declotting, line removal, port access and venous access troubleshooting. VTP also provides continuing education, precepting and other educational support to clinical team members and customers.
VTP provides on-site and mobile vascular access support services throughout the Western and Southern United States and prides itself on delivering innovative, affordable and easy to procure services with high levels of client and patient satisfaction.
VTP strives to create an uplifting career opportunity for clinical team members and an environment that emphasizes our core values of Integrity, Support, Respect, Inquisitiveness, Compassion and Stewardship.
VIC the PICC is seeking a reliable, full-time Dispatcher to join our growing team! Our dispatchers play a critical role in coordinating vascular access services for healthcare facilities and patients across our service areas.
We offer a rotating dispatch schedule that helps prevent burnout, with shifts shared among our dispatch team (2–3 weekends per month required, days vary). If you're calm under pressure, organized, and ready to support nurses in the field with high-quality service coordination, we'd love to hear from you.
Our dispatchers take intake calls, receiving facility and patient details and then send out the appropriate nurse to service those facilities.
Key Responsibilities
Answer incoming calls and collect detailed intake information about patients and facility needs
Accurately input and track service requests while ensuring compliance with HIPAA regulations
Dispatch the appropriate nurse based on service type, availability, and location
Monitor field operations by tracking ETA, arrival times, and service completion
Maintain accurate logs and records of all communication and coordination activities
Perform general office tasks such as filing, faxing, scanning, and data entry
What You Bring:
Excellent communication and multitasking skills
A calm, professional demeanor in high-pressure situations
Strong attention to detail and a commitment to confidentiality
Prior experience in dispatch, scheduling, or healthcare coordination (preferred but not required)
Why Join VIC the PICC?
We offer benefits that truly enhance work-life balance and job satisfaction:
- Competitive pay with performance-based bonuses.
- Professional Development: Ongoing education, training, and mentorship.
- Flexibility: Set your own schedule and maintain a work-life balance.
- Comprehensive Benefits for full-time employees, including medical, dental, vision, 401(k) match, and paid time off.
- Company provided vehicle or mileage reimbursement for travel between patient sites.
- Supportive Culture: Join a positive, growth-focused team with 24/7 on-call support.
We welcome candidates from all backgrounds. If you're passionate about vascular access and ready to grow with us, apply today!
